This online training course provides an opportunity for individuals who work across social housing to better understand the Mental Capacity Act 2005 so we can provide a more thoughtful approach to service delivery for social housing customers and communities.
What will I learn?
The session will include group activities and will consider best practices, options available when assessing capacity and what is needed to ensure an appropriate, safe and fair service for all.
During this online training course you'll:
- Gain an overview of the critical elements of the Mental Capacity Act, 2005 and how to apply them
- Understand how capacity is assessed and identify when it is necessary to involve health/social care practitioners and other professionals
- Consider how, as housing officers/support workers, we can assist individuals in understanding their rights and responsibilities as a tenant
- Explore the options available for a variety of individuals when granting and terminating tenancies, including when financial matters are involved
- Gain an understanding of the role of the Court of Protection, Independent Mental Capacity advocates, relatives, LPAs and court-appointed deputies
- Consider best practice solutions in cases of anti-social behaviour and rent arrears and make difficult decisions
- Explore how we use a variety of communication methods
- Consider how individuals who have difficulty making decisions can be vulnerable to abuse and ‘cuckooing.’
- Recognise the importance of recording our opinions. observations and practical methods used.
Who should attend?
This course is beneficial for housing managers, team leaders in housing, and frontline housing staff.
It's essential if you work in these areas to understand how to assess capacity under the Mental Capacity Act. The knowledge and skills you gain will help you apply the MCA requirements to your role.
Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.
Benefits of attending
Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.
Pauline Haynes started her career in the social housing sector and has been a training consultant and coach for24 years, developing and delivering training programmes in the social housing sector, NHS, local government, children and young people’s services, HMP, the probation service.
How to book your place
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.
Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.
To apply for this training course you will need to register for a My CIH account.
To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.
If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.
Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.
