Date and time

8 December 2020, 10.00am - 12.00pm

This workshop will give you the knowledge and confidence to effectively manage repairs and maintenance services for leasehold properties.


We’ll explore detailed, practical guidance on getting the Section 20 process for major works and long-term contracts right, so that you can recover full costs from leaseholders and what to do if you need to carry out emergency works.

This session forms part of a two-part series. Traditionally delivered in a face-to-face setting, each session is stand alone or both can be attended to cover all relevant content.

What will I learn?

During this training course, you will gain an understanding of:

  • What lease terms you need to be aware of to ensure you can recover the cost of repairs and major works
  • How to manage the Section 20 process for major works and long-term agreements, including case law and best practice
  • How you can use informal consultation to enhance leaseholder satisfaction and avoid challenge at first tier tribunal
  • How to proactively use the first-tier tribunal to ensure you can recover costs.
Who should attend?

All those looking to expand their knowledge on leasehold management, this includes, housing officers, managers and directors. This training would also be benefical to finance managers, asset managers and leasehold and home ownership managers.

Benefits of attending

Here at CIH, we want to provide everyone involved in housing with the skills and knowledge needed to cope in the current pandemic.

Our online training has been developed by expert professionals on key topics that we know you need to be able to adapt to the changing environment.

Your trainer

Helen Muir specialises in leasehold and service charge management and has been working in this field for twenty-eight years. She held senior roles for two large housing groups before becoming an independent consultant and trainer.

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