Date and time

26 November 2020, 10.00am - 12.00pm

This workshop will give you the knowledge and confidence to provide a leasehold management service that effectively manages service charges.


This training will assist you in maximising your income by identifying what costs can be recovered from leaseholders, along with guidance on how you can legally pass these costs onto customers and recover service charge debts from leaseholders.

This session forms part of a two-part series, each session is stand alone or both can be attended to cover all the content delivered in the classroom. Find out more about the other session: Introduction to leasehold management - successfully managing repairs and maintenance.

What will I learn?
  • What lease terms you need to be aware of to ensure you can recover service charges
  • What can and cannot be charged for in a service charge
  • Understand good practice in calculating service charges
  • Understand the legislation and case law that governs what service costs can be recovered and how costs can be recouped
  • How service charges may be challenged by leaseholders
  • Practical guidance on how to recover service charge debts
Who should attend?

All those looking to expand their knowledge on leasehold management, this includes, housing officers, managers and directors. This training would also be benefical to finance managers, asset managers and leasehold and home ownership managers.

Benefits of attending

Here at CIH, we want to provide everyone involved in housing with the skills and knowledge needed to cope in the current pandemic.

Our online training has been developed by expert professionals on key topics that we know you need to be able to adapt to the changing environment.

Your trainer

Helen Muir specialises in leasehold and service charge management and has been working in this field for twenty-eight years. She held senior roles for two large housing groups before becoming an independent consultant and trainer.

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