Dates Times
27 October 2021 10.00am

With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper, Building Safety Bill and complaints processes in social housing.

Description

There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.

Whilst formally the White Paper is only applicable to England, this course will share many principles of good practice that would be beneficial to all part of the UK.

What will I learn?

From this training you will learn:

  • what change is developing and why
  • the crucial role of managers and operational staff in preparing for and meeting this change
  • what needs to be done and thinking on how to do it
Who should attend?

Managers and operational staff who are looking to understand the impact from these housing sector developments.

Benefits of attending

Here at CIH, we want to provide everyone involved in housing with the skills and knowledge needed to cope in the current pandemic.

Our online training has been developed by expert professionals on key topics that we know you need to be able to adapt to the changing environment.

Your trainer

A well-established chartered professional, Michael Guest is expert in housing sector developments, their implications and on responding to them.  He holds a Master’s Degree (Distinction) in Housing Studies, and his training is consistently well received and described as relaxed and conversational, though highly professional.

How to book your place

Click book now at the top to secure your place through our customer portal. If you don’t already have an account, you’ll you'll be asked to create one, but don't worry it's easy. Then select the training date you wish to attend and follow the instructions in the portal.

Member price

Non-member price

£115 + VAT

£195 + VAT

Join the event
Take a look at our event; Social Housing White Paper: Practical approaches to increasing resident safety through two way engagement that's running on 6 October 2021.
Continuing your learning
Not a member?

Call us 024 7685 1700 or register your interest today