Our 2020 virtual conference in partnership with Erosh and sponsored by Alertacall will be delivered through a series of digital events held over five dates giving you the usual timely high-quality content, but also space for you to digest and reflect between sessions.

Over our two-day iconic festival, we’ll be bringing you the most thought-provoking and innovative sessions to get you inspired, energised and motivated

Stop measuring customer and employee satisfaction, start measuring against customer and employee expectation. In the last of the series, we will focus on the importance of an expectation vs satisfaction. This session is available to book individually.

As the sector re-groups in the wake of the pandemic and reassesses business plans the time is ripe to step back and consider if your group structure continues to be fit for purpose. 

Tyfu Tai Cymru has partnered with the Housing Studies course at Cardiff Metropolitan to deliver this fresh look at how community solutions can find innovative answers to longstanding questions.

During this time of uncertainty and rapid change, it is important to make the most of your CIH membership. The housing sector in Northern Ireland is on the frontline of supporting tenants and adapting to agile working through the impact of Covid-19.

The Draft Building Safety Bill will set some clear expectations on how we engage, consult and inform our residents about building safety.

The big conversation is back and being held as a virtual event, come and join fellow housing professionals from across the UK. #tbc2020

Taking care of our mental health is so important in these changing times. We will take a look at the difficulties facing housing professionals working through Covid-19 and how working life looks very different to what it did nine months ago.

This session digs deep into the what, when, how and why of customer feedback and helps the audience understand that when done well, customer feedback can be a hugely powerful tool in understanding how to improve operational efficiency and customer satisfaction.