Date
21 October 2026
Location
Virtual via Microsoft Teams
Time
10:00 - 11:00
Practical tools for staff during high‑risk, high‑fear situations.
Following the recent riots in Belfast and Glasgow, customers in our communities are feeling unsafe, overwhelmed and unsure where to turn. Frontline housing professionals are often the first people they call.
This webinar explores how to respond safely, confidently and compassionately in those moments.
Harmful rhetoric, recent protests and unrest has left many refugees, asylum seekers and wider communities feeling frightened and at risk. More than ever, housing professionals are working with customers seeking reassurance, safety advice or immediate support.
This webinar is all about getting the practical, human and emotional skills needed to:
- Handle these difficult conversations
- Respond calmly and confidently to fear and harmful rhetoric
- Manage discriminatory language
- Escalate risk appropriately.
Grounded in CIH’s Rooted in Resilience campaign, the session brings together real experiences, tools and techniques that help you stay calm, confident and effective when it matters most.
| Package | Member | Non-Member |
|---|---|---|
| Standard delegate rate | Free | N/A |
Please see our full terms and conditions before making your booking.
Not yet a CIH member?
CIH members gain access to sector-leading knowledge and best practice in housing policy, free attendance at member events, discounted training, the use of designatory letters, and much more.
Visit our membership page to find out more, or contact us to speak with a member of our team.
