CIH housing awards 2021 finalists

Best housing story

Best housing story

Finalists

  • Respond, Liscarroll Residents Group - Coming together
  • Choice Housing, Step Down Care at the Bank
  • First Housing Aid and Support Services, The Big Sleep Out
  • Radius Housing, Burnvale Community Association Rises to the Challenge
  • Apex Housing Association, House in the Wells 
  • Habinteg Housing Association Ulster Ltd, Not Just Houses but Homes

The award celebrates success stories in our sector over the past year. Do you know or work with an individual who has gone above and beyond to improve their community? Or an outstanding project involving homelessness, for example? We are looking for examples of good practice where people have gone above and beyond to make a positive difference in their community.

Entries should demonstrate how the group or individual has:

  • Overcome significant obstacles to improve housing outcomes in their community
  • Achieved change through personal dedication and a positive attitude - showing commitment to supporting others
  • Acted beyond the requirements of their role.

Who is eligible?

This award is open to housing organisations across all tenures, tenants, residents and communities who can demonstrate the positive difference they have made to people’s lives in communities.

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Communications in a crisis

Communications in a crisis

Finalists

  • Belfast and Lisburn Women's Aid, At home, should not mean at risk
  • Radius Housing, Radius tenant engagement 
  • Habinteg Housing Association Ulster Ltd, Covid Communications Strategy
  • Radius Housing, Radius "art from the heart" 
  • Simon Community NI, STAY HOMEless, PROTECT THE NHS, SAVE LIVES
  • Clanmil housing, Keep Calm and Carry On

In challenging times, being there for your community is exceptionally important. This award is to recognise landlords whose communication with their tenants and residents has been outstanding over the past year, keeping them fully informed and supported or helping them to stay connected. Nominations for this awards could be for a single project or refer to your general organisational approach to communication. 

Judges will look for the evidence of the following:

  • Your work in the community and across the sector
  • Effective planning, strategy and campaign tactics
  • Evidence of impact, eg media coverage, campaign reach, customer response
  • Evidence of outcomes.

Who is eligible?

This award is for housing teams across all tenures (not just dedicated comms teams) who have delivered outstanding communications in the last year.

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Excellence in customer service

Excellence in customer service

Finalists 

  • Tuath Housing, Innovation in Tuath housing tenant engagement with a focus on digital engagement with older residents
  • Co-Ownership NI, Supporting our customers during COVID-19 
  • Housing Executive, Everybody in
  • First Housing Aid and Support Services, Simply the best
  • Apex Housing Association, Apex Housing Team delivering excellence  

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service. 

We are looking for organisations that have used an innovative approach to gain insight into their customer needs and experiences and have used this to transform services to customers. 

The judges will be looking for evidence of:

  • Accounting for needs/ experience of service users.
  • High standards achieved in service delivery, including customer feedback.
  • Positive and professional staff attitudes towards service users. 

Who is eligible?

This award is open to any housing team across all tenures – not just customer service teams. This award is open to all organisations working in housing.

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Excellence in health & wellbeing

Excellence in health & wellbeing

Finalists

  • Extern, Extern Alcohol Housing Support Team 
  • Radius Housing, Radius Promoting Health and Wellbeing in Lockdown 
  • Tuath Housing, Tuath Care 2020
  • Habinteg Housing Association Ulster, Reducing Isolation Pomoting Isolation
  • Choice, Choice Employee Health and Wellbeing Programme 
  • Conswater Homes, Health and Wellbeing
  • Clanmil Housing, Health and Wellbeing in a Pandemic

This award is for organisations who have demonstrated excellence in their approach to the health and wellbeing of staff and / or residents over the past year. We are looking to hear about new projects or initiatives which have improved health and wellbeing outcomes for the people connected to your organisation.

Judges will look for:

  • Evidence positive outcomes for staff and / or tenants in the last year
  • Use of new and innovative approaches

Who is eligible?

This award is open to all organisations working in housing, homelessness, and related services. This may also include organisations who are working in partnership with housing providers.

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Excellence in housing innovation

Excellence in housing innovation

Finalists

  • Radius Housing, Radius design guide
  • Choice Housing, Pilot project to end destitution and homelessness
  • Respond Housing, Partner organisations: Dublin City Council, Torca Developments, DHLGH, Housing Finance Agency
  • MACS Supporting Children and Young People, Prison resettlement team
  • MACS Supporting Children and Young People, Shared tenancy  

This award is aimed at programmes or projects which can clearly demonstrate how they have developed an innovative approach which has made a real difference to the lives of tenants and customers. This could be any new product, service or technology – being able to demonstrate innovation is the key.

Judges will look for evidence of:

  • Using an innovative approach(es) to solve a particular housing problem
  • They can clearly evidence success in either improvement of customer satisfaction levels or have improved the lives of people in the community where the organisation works.

Who's eligible?

The award is open to all housing organisations across all tenures and suppliers to the housing sector, as well as community and tenants organisations. To be eligible, projects or initiatives should have taken place within the last 12 months.

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Excellence in championing equality & diversity

Excellence in championing equality & diversity

Finalists

  • Housing Executive, Listen share change 
  • Choice Housing, Choice equality and diversity programme
  • Radius Housing, Radius championing equality and diversity through lockdown and beyond
  • Rural Housing Association, Old Mill Court, Sion Mills: Housing for all

This award will recognise organisations who are leading on promoting equality and diversity in their businesses. We want to hear about organisations who are driving positive, meaningful change and who are contributing to building a truly inclusive community.

Judges will look for:

  • A summary of the changes your organisation has made.
  • Evidence that changes have made a positive, meaningful impact in your organisation or in the communities in which you work.
  • Examples of initiatives that demonstrate an organisation’s equality and diversity culture.

This award is open to all organisations working in housing across all tenures including landlords, councils, other providers, and voluntary/community groups.

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Housing team of the year

Housing team of the year

Finalists

  • Clann Housing, Staying connected, staying apart 
  • MACS Supporting Children and Young People, Belfast floating support
  • First Housing Aid & Support Services, Hope from home
  • Radius Housing, Team of the year
  • Ark Housing, Development team
  • Choice Housing, Financial inclusion team
  • Newington Housing Association, Team of the year

This award is for a team who have delivered an outstanding contribution to their organisation and for the housing sector.  It is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services. 

You should be able to demonstrate that they have fulfilled the following criteria:

  • Evidence of a particular project or difficult task that they tackled well together.
  • How the team has improved the performance of their organisation or improved outcomes for tenants and communities.

This award is open to all organisations working in housing in any tenure. This could be a management team, a front line team, or am inter-departmental team.

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Working in partnership

Working in partnership

Finalists

  • Choice Housing, VHE and choice investment project. Partner organisation: Victoria Housing Estates (VHE)
  • Council for the Homeless, Working together to combat Covid-19 and Homelessness in Northern Ireland. Partner organisation: Northern Ireland Housing Executive 
  • Newington Housing Association, student bursary scheme. Partner organisation: Newington Credit Union
  • Disability Action, Onside - the Outreach & Naivigation for Social Inclusion and Digital Engagement Project. Partner organisation: Supporting Communities, Independent Living Movement Ireland (ILMI)
  • Cliff Edge Coalition NI. Partner organisation: Over 100 Coalition members, 11 Core Organisations in Working Group
  • Radius Housing, Festival in a box. Partner organisations: Clanmil & Apex Housing Associations 
  • Apex Housing Association, Joint Support Project for Derry and Strabane. Partner organisations: DC&SDC, GSAP, Triax, Waterside NP, Outer North CP, SCP, Easilink, SCPDV, Foyle Foodbank, Fareshare
  • Alpha Housing, Turnaround in sheltered schemes’ gardens helping transform lives.

This award will celebrate partnership and collaboration across the housing spectrum. If your organisation has developed, delivered or driven progress through working in partnership with organisations in and outside of housing, we’d like to hear from you.

Judges will look for:

  • Evidence of new and innovative ways of working.
  • Improving service delivery and quality as a result of partnership working.
  • Demonstrating best practice and improving the well-being of communities through working together.

Who is eligible?

This award is open to projects involving Partnership working with another organisation. Partnerships with sectors like health, education or personal finance are examples, but any project that requires collaboration from partners both in and out of sector will be considered.

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Inspirational young housing professional

Inspirational young housing professional

Finalists

  • Housing Executive, Mark Scott  
  • Housing Executive, Gerard Lewsley
  • Choice Housing, Catriona McCann

The award celebrates individuals who can demonstrate that they have shown passion, commitment and flair in delivering services for tenants and residents.

Submissions should demonstrate how the individual nominated fulfils the following criteria:

  • Has shown a creative or innovative approach to finding solutions for the organisation, tenants or residents.
  • Shows continuous improvement of the delivery of services in the pursuit of excellence
  • Shows that they are an inspiration to colleagues, tenants or residents.

Who is eligible?

This award is open to anyone under the age of 30 at the time of application who is working or volunteering in the housing sector.. The housing organisation can be a local authority, registered social landlord or other not-for-profit organisation involved in the housing sector. Full-time students studying for a housing qualification are also eligible to apply.

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Supporting communities award

Supporting communities award

Finalists 

  • Carrowshee Park and Sylvan Hill Community Association (Carrosyl), Supporting Carrosyl in Lockdown 
  • Newington Housing Association, partner organisation: North Belfast Advice Partnership. North Belfast connected homes project 
  • Radius Housing, Community chest Covid 19
  • FareShare NI, Council for the Homeless 
  • Respond
  • Clann Housing
  • Habinteg Housing Association Ulster Ltd, Staying connected
  • Housing Executive, Covid-19 community grants 
  • Simon Community NI, Simon Community Northern Ireland staff team

This award celebrates projects, initiatives and organisations who have gone above and beyond, working to support their communities during these difficult times.

Judges will be looking for:

  • Summarise the challenges faced by your community, and what role your project, initiative or organisation has played
  • Demonstrate the impact you’ve had and the difference you’ve made to people’s lives

Who is eligible?

This award is open to all social landlords, third sector and private sector organisations, community groups, private rented sector.

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Housing hero award

Housing hero award

Finalists

  • Respond Housing, Louise Grant 
  • Simon Community NI, Jim Dennison
  • Clann Housing, Michael Lynch
  • Radius Housing, Rosemary Diver
  • Habinteg Housing Association Ulster Ltd, Barry Shields

This award celebrates outstanding individuals who have in the past year used new approaches to help solve housing problems they see around them.  

Submissions should demonstrate how the individual nominated fulfils the following criteria:

  • Positive contribution to their community or through their work in housing 
  • Creative initiatives led or implemented by the individual 
  • Outstanding commitment and dedication. 

Who is eligible?

We are looking for committed individuals who have used creative approaches to solve real life housing issues they encounter, either in their workplace or within their community.  Special consideration will be given to those individuals who have yet to receive formal recognition for their efforts, but who deserve to be recognised for their positive contributions to people, housing and communities. 

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