22 April 2021


Microsoft Teams


10:30 - 12:00

What is compassion fatigue and how do we manage it?

Explore why compassion fatigue and the emotionally challenging work of front line housing is important for professionals, customers, and organisations as well as the scale of the issue and what can be done to address it.

Why attend?

This event will raise important issues impacting the well-being of housing professionals and explore the scale and effects of compassion fatigue in the sector and discuss how we might address this. You'll look at the frontline role in the context of the pandemic, and following a decade of austerity to discuss the issues impacting our profession.

What you will learn?

  • What is compassion fatigue
  • Why are housing staff impacted by "emotional dirty work"
  • How can we support front line workers

Your speakers

  • Professor Jo Richardson, professor of housing and social research, De Montfort University and vice president CIH
  • Jo Banks, executive coach, What Next Consultancy (UK) Ltd

Your chair

  • Maggie Shannon, director, Skyline Management Consulting and CIH North West regional group member

Who should get involved?

Anyone with an interest in the wellbeing and effectiveness of staff working in housing organisations.

Package Member Non-Member
Standard rate Free £20 + VAT

You can view the event terms and conditions here