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Date

07 June 2022

Location

Microsoft Teams

Time

14:00 - 16:00

A look at how landlords can get it right

This masterclass provides an opportunity to hear from the Housing Ombudsman, housing providers and tenants participation advisory service (TPAS).

This masterclass will also provide ideas from practitioners, and the opportunity to learn how they are gearing up to meet the challenge the Housing Ombudsman’s report set out. Following the Housing Ombudsman’s spotlight report on damp and mould, this masterclass with the Ombudsman, will look at how landlords can get it right.

Recognising that there are many and varying root causes that lead to damp and mould, this will:

  • Explore the challenges for landlords in identifying and addressing them
  • Discuss the role of taking a zero-tolerance approach
  • Re-think engagement with residents to help to tackle it effectively.

It will explore the report’s recommendations covering a wide range of topics for landlords to consider, including resolving skill gaps within organisations, simplifying the complaints process, and delivering on net-zero targets.

This event is organised by the CIH North East Group in partnership with CIH and is open to all CIH members from across the UK.

Package Member Non-Member
Standard delegate rate Free N/A

Please see our full terms and conditions before making your booking. 

Spotlight report
The report’s recommendations cover many topics for landlords to consider, including resolving skill gaps within organisations, simplifying the complaints process, and delivering on net-zero targets.
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