Engaging with Unheard Voices in Ireland & Northern Ireland

This webinar explores how to reach tenants who typically remain disengaged. Whether you're looking to improve feedback, boost participation, or simply understand your community better, this session offers practical tools to help give you the opportunity to connect with all your tenants.

Your speakers:

• Margaret Hanrahan, tenant engagement manager, Tuath Housing

Margaret Hanrahan is the customer engagement manager at Tuath Housing, Ireland’s largest Approved Housing Body (AHB). Since joining in 2019, she has led the development and progression of the organisation’s Tenant Engagement Strategy. Margaret brings valuable experience from her previous role as a development officer with the Irish Council for Social Housing (ICSH). She is also an establishing member of the Irish Tenant Engagement Network (ITEN) which works with colleagues in the AHB sector to share best practice and develop tenant engagement research for the sector.

She holds a Bachelor’s Degree in Property Studies (ATU), with postgraduate qualifications in Management Studies, (Technological University Dublin), Strategic Project Management, (IPM Ireland) and a Diploma in Customer Experience and Behaviour, (University College Dublin). Margaret is currently completing the CIH Level 5 Diploma in Housing.

• Lisa Mooney, communities officer, Radius Housing

Lisa is a dedicated communities officer at Radius Housing, where she works to foster inclusive and thriving communities through the Housing for All initiative. Her role involves developing and implementing five-year Good Relations plans and building community cohesion with and between tenants and the wider community.

With over a decade of experience in the Northern Ireland Community Sector, Lisa has a strong background in community development and advocacy. Previously working with Building Communities Resource Centre and The Corrymeela Community, she has a deep understanding of local issues and the importance of creating spaces where individuals can connect, learn, and grow.

Lisa works towards trying to create a more equitable and inclusive society where people feel valued, respected, and safe to share their unique perspectives and ideas. She is committed to supporting grass roots decision making, using Participative methods, and has been involved in community and pupil led Participatory Budgeting projects over the last six years.

Please see our full terms and conditions before making your booking.

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