Date

21 September 2021

Location

Virtual

Time

11:00 - 13:00

Discover the benefit of IoT for landlords

Join us to discuss the report, define the key concerns of both landlords and residents and discover that they align closely with global-level work on principles for Artificial Intelligence ethics.

Why attend?

The Internet of Things (IoT), the network of connected devices linked together by the internet, promises numerous benefits for social landlords and their residents. From proactive repairs and improving living environments, to better safety and reducing energy bills, these technologies will vastly enhance the data we have on our social homes to enable us to provide better services at a cheaper cost.

In this ideas lab, we will discuss Aico’s new report looking at the benefits of IoT, define the key concerns of both landlords and residents and discover that they align closely with global-level work on principles for Artificial Intelligence ethics.

The intention of this research is to catalyse discussion, awareness and action on ethical approaches to IoT in social homes. It aims to provide evidence for the types of questions we should be asking of the use of IoT, how we can work to enhance desirable outcomes for all (and eradicate undesirable ones), ensuring that we do not squander this opportunity for broad-ranging change.

Find out more about the Ethical Internet of Thing (IoT) for Social Housing report
This report was funded by the Economic and Social Research Council Impact Acceleration Account – Accelerating Business Collaboration.

These benefits of IoT can only be realised if there is broad acceptance of it in social homes. The research conducted for this paper makes a substantive contribution to IoT’s acceptability, bringing together the views of over 500 social residents and 50 other industry stakeholders to understand a broad range of perspectives and their antecedents.

A key influence in enabling participation identified in this research and wider, is the need to cultivate trust; trust in governance and trust in technology. Trust in these domains has eroded in recent years, and this will need to be rebuilt.

In assessing these key hurdles, we define the key concerns of all stakeholder groups and find that they align closely with global-level work on principles for Artificial Intelligence ethics. This wide body of work provides evidence for a refined structure for the development of an ethical framework for IoT in social housing. We find that resident privacy, fairness, equity and non-discrimination, the improvement of human welfare, avoiding the misuse of data, public knowledge and awareness, cybersecurity, transparency and accountability, environmental impact and autonomy must all be considered.

An ethical approach goes beyond social acceptance, shifting the responsibility for acceptability back to governance and technology. Embedding ethics in the development and rollout of IoT provides the opportunity to address potential issues at source and to make provision for those instances where solutions are not readily available. We must be careful not to fall into several traps when it comes to ethical practice, ensuring that we have robust mechanisms in place to ensure outcomes are fair and achieve what they set out to.

The report contains a series of recommendations to guide action to ensure that IoT is both embraced by residents and delivers maximum efficiencies for landlords.

Got questions about this event? Email events@cih.org or call 024 7685 1722.

Nikki Murtaugh  |  business development manager, Your Homes Newcastle

The platform and format worked really well and the content delivered was excellent throughout.

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