Date
01 July 2025
Location
Virtual via Microsoft Teams
Time
13:00 - 14:30
Taking a strategic approach to complaints to drive better services
Complaints can provide valuable lessons about what happens when services go wrong and how to improve your organisation’s response when putting things right. This webinar will look at how organisations are making strategic use of complaints to improve outcomes for residents.
Attendees at this webinar will:
- Contribute to a lively discussion with sector experts on what works when utilising complaints to improve outcomes
- Understand the impact of effective tenant scrutiny in relation to complaints services
- Learn how to develop and embed a strategic approach to complaints.
| Package | Member | Non-Member |
|---|---|---|
| Standard delegate rate | Free | N/A |
Please see our full terms and conditions before making your booking.
