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Date

19 June 2025

Location

Virtual via Microsoft Teams

Time

10:00 - 11:00

CIH webinar on listening to diverse tenant voices in housing

With increased focus on tenant satisfaction in housing, we look at how we can listen to diverse tenant voices to shape our approach and processes going forward as a sector.

The sector continues to increasingly focus on tenant satisfaction in housing, and it is crucial that diverse tenant voices shape how we approach all aspects in our homes and processes going forward. At this engaging webinar you will:

  • Hear from a range of tenants about how we can better listen and learn from their experiences.
  • Learn from a provider who has reviewed how they engage with their tenants.
  • Inspire you to look at how you and your organisation listen to tenants and what changes you could make going forward.

Speakers

  • Kai Jackson, tenant advisory board member, National Housing Federation, Housing Communities Leadership board member, Centre for the New Midlands, and associate, TPAS England.
  • Chair: Dr Eve Blezard, policy lead, Chartered Institute of Housing

More speakers to follow.

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