Scotland Housing Awards 2023 category winners

Excellence in customer service

Project category

Excellence in customer service

Wheatley Group’s Customer Voice Programme

Wheatley Group

 

Award detail:

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service. 

Sponsored by

 

Excellence in housing innovation

Project category

Excellence in housing innovation

Book it, Track it, Rate it

Wheatley Group

 

Award detail:

This award is aimed at programmes or projects that demonstrate an innovative approach which has made a real difference to the lives of tenants or customers. This could be any new product, service, or technology – being able to demonstrate innovation is the key.

Working in partnership

Project category

Working in partnership

The Outreach Worker Project

Places for People Scotland in partnership with Police Scotland Edinburgh Division, NHS Lothian and the Edinburgh Alcohol and Drugs Partnership

 

Award detail:

This award will celebrate partnership and collaboration across the housing spectrum. If your organisation has developed, delivered or driven progress through working in partnership with organisations in or outside of housing, we want to hear from you.

Excellence in development for affordable housing

Project category

Excellence in development for affordable housing

Primrose Place, Alloa

Kingdom Housing Association in partnership with Clackmannanshire Council

 

Award detail:

Despite the disruption caused by the pandemic, Scotland’s housing sector has continued working hard to deliver much-needed affordable housing. This award is aimed at developers who have built new residential developments in any recognised affordable tenure.

Excellence in tenant scrutiny

Project category

Excellence in tenant scrutiny

Your Voice Group

Your Voice Group in partnership with Argyll Community Housing Association

 

Award detail:

This award is aimed at landlords and their tenants who can show excellence in working collaboratively to scrutinise work, or to embed scrutiny within the culture of the organisation. This work should have demonstrably improved service outcomes for tenants and/or enhanced the lives of tenants and communities in some way.

Sponsored by

Excellence in the private rented sector

Project category

Excellence in the private rented sector

PKC Lets & Ukraine Landlord Offer

Perth & Kinross Council

 

Award detail:

This award is open to all organisations operating in the private rented sector in Scotland. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation.

Sponsored by

Excellence in regeneration and sustainability

Project category

Excellence in regeneration and sustainability

North Sighthill Regeneration, Edinburgh

City of Edinburgh Council in partnership with Anderson Bell Christie Architects

 

Award detail:

This award acknowledges the critical importance of a range of bodies, organisations and local groups in revitalising communities and neighbourhoods. It also recognises that physical improvements go hand-in-hand with social and economic developments to make a real difference in people’s lives.

Sponsored by

Housing organisation of the year

Project category

Housing organisation of the year

Link Group at 60 – Sustainable Homes, Sustainable Communities, Sustainable Business

Link Group

 

Award detail:

This award recognises the social landlord or letting agency that has made a delivered a truly excellent for their tenants over the past year.

Sponsored by

Excellence in learning and development

Project category

Excellence in learning and development

Learning, Educating, Attaining, Recruiting and Nurturing (LEARN)

Elderpark Housing Association

 

Award detail:

This award will recognise organisations that are leading the way in driving professionalism, learning and development while delivering a great service for tenants. We want to hear from organisations who are fantastic to work for and drive good outcomes for their staff as part of the day job.

 

 

Excellence in health and wellbeing

Project category

Excellence in health and wellbeing

Heat and Eat Initiative

Grampian Housing Association

 

Award detail:

The right to an adequate standard of housing is inextricably linked to the right to the highest attainable standard of health. The right to health is a shared and inclusive right and good quality, sustainable housing is key to fulfilling this for individuals, families and communities.

Housing-led approaches to ending homelessness

Project category

Housing-led approaches to ending homelessness

Naumann Initiative

Kingdom Housing Association

 

Award detail:

This award celebrates projects, initiatives and organisations working to prevent or relieve homelessness in their communities. Judges will be looking for collaboration and evidence of positive change.

Excellence in communications

Project category

Excellence in communications

Transformative Communication to Engage Tenants, Communities and Staff

Link Group

 

Award detail:

This award recognises outstanding communication with their tenants and residents and where communication has played a core part of the service received and has demonstrably improved housing outcomes. Nominations for this award could be for a single project or refer to your general organisational approach to communication. 

Sponsored by 

Net zero in housing

Project category

Net zero in housing

ACHA Whole House Retrofit Project

Argyll Community Housing Association in partnership with Procast Group

 

Award detail:

The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve the Scottish Governments’ net zero targets.

This award celebrates organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions. Applicants may consider new developments, retrofit projects or any other initiatives that have helped reduce carbon emissions.

Sponsored by 

The Marion Gibbs award for equality in housing

Project category

The Marion Gibbs award for equality in housing

Equality in Housing Podcast

Housing Options Scotland in partnership with the UK Collaborative Centre for Housing Evidence

 

Award detail:

For over 30 years Marion Gibbs was at the very centre of Scotland’s housing sector, focusing on those in the most housing need, affected by homelessness, and those in overcrowded, unsuitable, unsafe or temporary accommodation. This award commemorates Marion’s sense of equality and fairness and an outstanding life’s work advocating for progress.

This award celebrates projects, initiatives and organisations working to promote equality, diversity and inclusion and address housing disadvantages, including those supporting people with specific protected characteristics or redressing specific inequality. This initiative can be focused on changes within an organisation or on the services received by tenants.

Sponsored by

Apprentice of the year

Individual category

Apprentice of the year

Amber Winton

Hillcrest Homes

 

Award detail:

This award recognises the contribution of apprentices across the length and breadth of the housing sector in different areas and specialisms. The winner of this award will have demonstrated their commitment to personal development with achievement and attainment in learning.

Through their contributions in the workplace, applicants should demonstrate that they have exceeded expectations and made a difference to the organisation they work in. They will also be able to provide evidence of approaching day to day work with a positive outlook and demonstrating a willingness to be creative and innovation.

Excellence in leadership

Individual category

Excellence in leadership

Yvonne Baulk

North Ayrshire Council

 

Award detail:

This award is for an individual and recognises excellent leadership in the sector. It aims to demonstrate the quality of leaders in housing and highlight how brilliant housing people are. We’re looking for leaders who can demonstrate the characteristics below:

  • Achievement in driving positive outcomes
  • Innovation
  • Vision
  • Self-awareness
  • Collaboration
  • Ownership for actions and mistakes.

Sponsored by

Housing team of the year

Team category

Housing team of the year

Housing Access Team

Fife Council in partnership with Fife Housing Register Partners, Third Sector

 

Award detail:

The title of housing team of the year will be awarded to a team who have delivered an outstanding contribution to their organisation and for the housing sector. The award is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services. 

Young achiever in housing

Individual category

Young achiever in housing

Becky Clarke

Hanover (Scotland) Housing Association

 

Award detail:

The award celebrates individuals who can demonstrate that they have shown passion, commitment, and flair in delivering services for tenants and residents.

Lifetime achievement

Individual category

Lifetime achievement

Craig Stirrat

Grampian Housing Association

 

Award detail:

This award is for an individual who has consistently gone the extra mile during their career in housing and made a lasting impact on the sector.

Events Sponsors

}
Back to top