Excellence in customer service
In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service.
Excellence in housing innovation
This award is aimed at programmes or projects that demonstrate an innovative approach which has made a real difference to the lives of tenants or customers. This could be any new product, service, or technology – being able to demonstrate innovation is the key.
Working in partnership
This award will celebrate partnership and collaboration across the housing spectrum. If your organisation has developed, delivered or driven progress through working in partnership with organisations in or outside of housing, we want to hear from you.
Excellence in development for affordable housing
Despite the disruption caused by the pandemic, Scotland’s housing sector has continued working hard to deliver much-needed affordable housing. This award is aimed at developers who have built new residential developments in any recognised affordable tenure.
Excellence in tenant scrutiny
Your Voice Group in partnership with Argyll Community Housing Association
This award is aimed at landlords and their tenants who can show excellence in working collaboratively to scrutinise work, or to embed scrutiny within the culture of the organisation. This work should have demonstrably improved service outcomes for tenants and/or enhanced the lives of tenants and communities in some way.
Excellence in the private rented sector
This award is open to all organisations operating in the private rented sector in Scotland. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation.
Excellence in regeneration and sustainability
This award acknowledges the critical importance of a range of bodies, organisations and local groups in revitalising communities and neighbourhoods. It also recognises that physical improvements go hand-in-hand with social and economic developments to make a real difference in people’s lives.
Housing organisation of the year
This award recognises the social landlord or letting agency that has made a delivered a truly excellent for their tenants over the past year.
Excellence in learning and development
This award will recognise organisations that are leading the way in driving professionalism, learning and development while delivering a great service for tenants. We want to hear from organisations who are fantastic to work for and drive good outcomes for their staff as part of the day job.
Excellence in health and wellbeing
The right to an adequate standard of housing is inextricably linked to the right to the highest attainable standard of health. The right to health is a shared and inclusive right and good quality, sustainable housing is key to fulfilling this for individuals, families and communities.
Housing-led approaches to ending homelessness
Kingdom Housing Association
This award celebrates projects, initiatives and organisations working to prevent or relieve homelessness in their communities. Judges will be looking for collaboration and evidence of positive change.
Excellence in communications
This award recognises outstanding communication with their tenants and residents and where communication has played a core part of the service received and has demonstrably improved housing outcomes. Nominations for this award could be for a single project or refer to your general organisational approach to communication.
Net zero in housing
The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve the Scottish Governments’ net zero targets.
This award celebrates organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions. Applicants may consider new developments, retrofit projects or any other initiatives that have helped reduce carbon emissions.
The Marion Gibbs award for equality in housing
For over 30 years Marion Gibbs was at the very centre of Scotland’s housing sector, focusing on those in the most housing need, affected by homelessness, and those in overcrowded, unsuitable, unsafe or temporary accommodation. This award commemorates Marion’s sense of equality and fairness and an outstanding life’s work advocating for progress.
This award celebrates projects, initiatives and organisations working to promote equality, diversity and inclusion and address housing disadvantages, including those supporting people with specific protected characteristics or redressing specific inequality. This initiative can be focused on changes within an organisation or on the services received by tenants.
Apprentice of the year
This award recognises the contribution of apprentices across the length and breadth of the housing sector in different areas and specialisms. The winner of this award will have demonstrated their commitment to personal development with achievement and attainment in learning.
Through their contributions in the workplace, applicants should demonstrate that they have exceeded expectations and made a difference to the organisation they work in. They will also be able to provide evidence of approaching day to day work with a positive outlook and demonstrating a willingness to be creative and innovation.
Excellence in leadership
This award is for an individual and recognises excellent leadership in the sector. It aims to demonstrate the quality of leaders in housing and highlight how brilliant housing people are. We’re looking for leaders who can demonstrate the characteristics below:
Housing team of the year
The title of housing team of the year will be awarded to a team who have delivered an outstanding contribution to their organisation and for the housing sector. The award is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services.
Young achiever in housing
The award celebrates individuals who can demonstrate that they have shown passion, commitment, and flair in delivering services for tenants and residents.
This award is for an individual who has consistently gone the extra mile during their career in housing and made a lasting impact on the sector.