Date

06 October 2021

Time

10:30 - 12:00

Offering safety, security and dignity

Join us as we explore the recent Charter for social housing residents and discover how you can maintain and encourage regular contact with your communities.

Why attend?

The Social Housing White Paper, published in November 2020 by the UK Government, set out a new Charter with seven commitments that residents should expect from their landlord. Ultimately, that home provision should offer individuals ‘safety, security and dignity.

At the heart of the report is the recommendation to improve two-way engagement with residents, giving them a more active voice in the standard of housing provided but also making housing providers more accountable for keeping residents informed in relation to performance.

This ideas lab from Alertacall looks at best practices adopted by two housing providers to meet the guidance set out in the White Paper. In particular, how to maintain and encourage regular contact with residents and their housing service, improve repairs reporting and the digital services and Internet of things (IoT) devices available to help to further increase safety and security.

What you'll take away from the event:

  • Overview and key learning points from the Social Housing White Paper
  • Best practice approaches to improving two-way engagement with residents and their housing service
  • The role of IoT devices in helping housing providers take a proactive approach to identify the issue
  • How to overcome the barriers to digital inclusion to encourage residents to report repairs more effectively.

Got questions about this event? Email events@cih.org or call 024 7685 1722.

Package Member Non-Member
Standard delegate rate Free Free

Please see our full terms and conditions before making your booking.

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Check out our training; Meeting the changes from the White Paper, Building Safety Bill and complaints processes, that will help you understand what change is developing.
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