07 February 2022




14:00 - 16:00

Understand the tenant satisfaction measures and what it means for you

Explore the potential impacts for your organisation and how you work with your tenants and residents.

New Housing Management masterclass series

Critical to anyone in the housing sector, our Housing Management masterclass series have been designed to offer you the best learning and networking experience in the comfort of your own home. They are free to attend for CIH members and are delivered online on our virtual platform to help you overcome challenges in the current climate and look to the future.

Tenant satisfaction measures – shaping the way forward

In a consultation launched in December 2021, the Regulator for Social Housing outlined its plans for new tenant satisfaction measures (TSM) as part of a series of changes it is implementing following the Social Housing White Paper.

This masterclass will help you understand the tenant satisfaction measures (TSM) in more detail and how the Regulator sees these fitting into future consumer regulation. You'll explore the potential impacts for your organisation and how you work with your tenants and residents.

Why attend?

  • Explore in detail the TSM
  • Understand how the Regulator wants these to work and how these will fit with broader regulation
  • Useful discussion with other delegates the implications of the tenant satisfaction measures
  • Your comments and discussions will also help to inform CIH’s response to Regulator’s consultation.
Package Member Non-Member
Standard delegate rate Free N/A

Please see our full terms and conditions before making your booking. 

Check out our introduction to housing management law training course that gives you a refresher on the essential features of the law within housing management.
Find out more about our events, how they work and how they will benefit you and your organisation.
Don't miss out on events like this. Join as a member today and book your free place on this event.