Welsh housing awards 2021 categories

Best housing story

Best housing story

This award celebrates success stories in our sector over the past year. Do you know or work with an individual who has gone above and beyond to improve their community? Or an outstanding project involving homelessness, for example? We are looking for examples of good practice where people have gone above and beyond to make a positive difference in their community.

Entries should demonstrate how the group or individual has:

  • Overcome significant obstacles to improve housing outcomes in their community
  • Achieved change through personal dedication and a positive attitude - showing commitment to supporting others
  • Acted beyond the requirements of their role

Who is eligible?

This award is open to housing organisations across all tenures, tenants, residents and communities who can demonstrate the positive difference they have made to people’s lives in communities.

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Communications in a crisis

Communications in a crisis

In challenging times, being there for your community is exceptionally important. This award is to recognise landlords whose communication with their tenants and residents has been outstanding over the past year, keeping them fully informed and supported or helping them to stay connected. Nominations for this awards could be for a single project or refer to your general organisational approach to communication. 

Judges will look for the evidence of the following:

  • Your work in the community and across the sector
  • Effective planning, strategy and campaign tactics
  • Evidence of impact, eg media coverage, campaign reach, customer response
  • Evidence of outcomes.

Who is eligible?

This award is for housing teams across all tenures (not just dedicated comms teams) who have delivered outstanding communications in the last year.

Excellence in customer service

Excellence in customer service

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service. 

We are looking for organisations that have used an innovative approach to gain insight into their customer needs and experiences and have used this to transform services to customers. 

The judges will be looking for evidence of:

  • Accounting for needs/ experience of service users.
  • High standards achieved in service delivery, including customer feedback.
  • Positive and professional staff attitudes towards service users. 

Who is eligible?

This award is open to any housing team across all tenures – not just customer service teams. This award is open to all organisations working in housing.

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Excellence in health & wellbeing

Excellence in health & wellbeing

This award is for organisations who have demonstrated excellence in their approach to the health and wellbeing of staff and / or residents over the past year. We are looking to hear about new projects or initiatives which have improved health and wellbeing outcomes for the people connected to your organisation.

Judges will look for:

  • Evidence positive outcomes for staff and / or tenants in the last year
  • Use of new and innovative approaches

Who is eligible?

This award is open to all organisations working in housing, homelessness, and related services. This may also include organisations who are working in partnership with housing providers.

Excellence in housing innovation

Excellence in housing innovation

This award is aimed at programmes or projects which can clearly demonstrate how they have developed an innovative approach which has made a real difference to the lives of tenants and customers. This could be any new product, service or technology, if any sphere eg decarbonisation – being able to demonstrate innovation is the key.

Judges will look for evidence of:

  • Using an innovative approach(es) to solve a particular housing problem
  • They can clearly evidence success in either improvement of customer satisfaction levels or have improved the lives of people in the community where the organisation works.

Who is eligible?

The award is open to all housing organisations across all tenures and suppliers to the housing sector, as well as community and tenants organisations. To be eligible, projects or initiatives should have taken place within the last 12 months.

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Excellence in championing equality & diversity

Excellence in championing equality & diversity

This award will recognise organisations who are leading on promoting equality and diversity in their businesses. We want to hear about organisations who are driving positive, meaningful change and who are contributing to building a truly inclusive community.

Judges will look for:

  • A summary of the changes your organisation has made.
  • Evidence that changes have made a positive, meaningful impact in your organisation or in the communities in which you work.

Examples of initiatives that demonstrate an organisation’s equality and diversity culture.

This award is open to all organisations working in housing across all tenures including landlords, councils, other providers, and voluntary/community groups.

Working in partnership

Working in partnership

This award will celebrate partnership and collaboration across the housing spectrum. If your organisation has developed, delivered or driven progress through working in partnership with organisations in and outside of housing, we’d like to hear from you.

Judges will look for:

  • Evidence of new and innovative ways of working.
  • Improving service delivery and quality as a result of partnership working.
  • Demonstrating best practice and improving the well-being of communities through working together.

Who is eligible?

This award is open to projects involving Partnership working with another organisation. Partnerships with sectors like health, education or personal finance are examples, but any project that requires collaboration from partners both in and out of sector will be considered.

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Supporting future generations

Supporting future generations

We all have a role to play in making sure Wales is a great place to live well both now and in the future. This award recognises the contribution of forward-thinking projects which seek to achieve outcomes that will benefit generations to come. 

Winning applications will be able to demonstrate:

  • Specific ways through which future generations will benefit from the work of the project
  • A coproduced approach that shows the benefit of gaining expertise and insight from people receiving services and the wider community
  • An awareness of and links with the well-being goal reflected within our landmark legislation – the Well-being of Future Generations (Wales) Act 2015
  • The potential impact and benefits for the local community/environment

Who is eligible?

This award is open to all social landlords, third sector organisations, private rented sector

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Supporting communities award

Supporting communities award

This award celebrates projects, initiatives and organisations who have gone above and beyond, working to support their communities during these difficult times.

Judges will be looking for: 

  • Summarise what impact the challenges faced by your community, and what role your project, initiative or organisation has played
  • Demonstrate the impact you’ve had and the difference you’ve made to people’s lives
  • Demonstrate partnership working

Who is eligible?

This award is open to all social landlords, third sector organisations, private rented sector

Delivering high quality homes

Delivering high quality homes

This award recognises the contribution of organisations involved in building new social and affordable homes across Wales.  We want to hear about homes at the cutting edge of innovation, that through their construction have not only helped meet housing need but in the process have delivered multiple benefits for the local communities in which they’re situated.

Judges will look for:

  • Context of how the development meets a defined housing need
  • Evidence of innovative methods used during design and construction
  • Details of partnership working to support the development
  • Clear evidence of community benefits delivered through the development

Who is eligible

This award is open to any housing organisation delivering social and affordable housing

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Housing team of the year

Housing team of the year

This award is for a team who have delivered an outstanding contribution to their organisation and for the housing sector.  It is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services.  You should be able to demonstrate that they have fulfilled the following criteria:

  • Evidence of a particular project or difficult task that they tackled well together.
  • How the team has improved the performance of their organisation or improved outcomes for tenants and communities.

This award is open to all organisations working in housing in any tenure. This could be a management team, a front line team, or am inter-departmental team.

Leadership

Leadership

This Award is for an individual, and its purpose is to recognise excellent leadership in the sector. It aims to demonstrate the quality of leaders that we have in housing, and to show the rest of the world how brilliant housing people are. Great leaders don’t just look after their own professional development, they support their staff or team members and contribute to a culture of professionalism within their own organisation and the wider housing sector.

Submissions should be able to demonstrate that they have fulfilled the following criteria:

  • That the nominee is a proven and outstanding leader
  • That they are an excellent role model

Who is eligible?

Leaders can be identified at all levels of organisations, and whilst we anticipate that many nominations will be for professionals at executive level, we would also welcome those who have achieved at any level. They should be able to demonstrate the criteria above.

The award is open to people working in any housing organisation in Wales, including local authorities, registered social landlords, private sector organisations, as well as community and tenants organisations.

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