26 November 2020
10:15 - 11:45
Stop measuring customer and employee satisfaction, start measuring against customer and employee expectation. In the last of the series, we will focus on the importance of an expectation vs satisfaction. This session is available to book individually.
The one thing about a global pandemic is the speed, scale and impact. No one has been here before in terms of how to rebuild a business or organisation. There are no reference points, no guidance manuals can be hard to find any relevant best practice.
COVID-19 does present us with the opportunity to ‘build back better’ and reboot our organisations in a way and at a pace that would not have been possible, or even considered, just a few short months ago.
The Disruptive Innovators Network and the Chartered Institute of Housing have partnered to develop a six-part leadership series to help you ‘write your own future’ for housing providers starting to explore what comes next.
Each of the sessions is a masterclass in its own right, but combined they will provide you, as a leader, with a new set of insights, an understanding of the right questions to ask and powerful tools to help you plan a better business.
|One session||£74.25 +VAT||£99 +VAT|
|Full series - 1 x place @ full series (6 sessions)||£224.25 + VAT||£299 + VAT|
|Full series - 3 x place @ full series (6 sessions)||£449.25 + VAT||£599 + VAT|
|DIN member rate - Get 25% off||£74.25 + VAT|
You can view the event terms and conditions here. By attending this event you agree for your name, job title and organisation to appear on the attendance list circulated to all attendees and sponsors prior to the event and you may be contacted by one of our sponsors for marketing purposes. Your direct contact details will not be shared with our sponsors or attendees. If you would like your details excluded from the list, please email us at firstname.lastname@example.org to opt out.
Write your own future
24 November 2020