Study method

Studying online gives you total flexibility to study when and where works for you. You'll have access to a set of online learning tools, including study materials written by our team of specialist authors, links to useful websites and resources, and forums where you can share your thoughts and ideas with other learners.


Start date Application closing date Duration Price
30 October 2023 23 October 2023 12 weeks £465 Apply now
05 February 2024 29 January 2024 12 weeks £465 Apply now

Why study this qualification?

Gaining a qualification is a great way to ensure that you are able to perform your role to a high standard, provide an excellent service to your tenants, and develop your knowledge of housing legislation and best practice.

Successful completion of this qualification will prepare you for the Level 3 Certificate in Letting and Managing Residential Property (England and Wales).

Includes complimentary CIH membership for the duration of your studies.

What is the Level 2 Award in Letting and Managing Residential Property?

This qualification provides a general introduction to letting and managing residential property. This programme provides the skills and knowledge to enable landlords and agents working in the market-rented sector in England, Wales and Northern Ireland to perform their roles at a high standard.

The qualification provides the skills and knowledge to enable landlords and agents working in the market-rented sector to perform their role at a high standard.

The qualification consists of three units:

  • Tenancies and the law
  • Property and tenancy management
  • Customer care in the private rented sector

Duration: Approximately 12 weeks, with an average of eight hours of study a week.

Who is this qualification for?

This qualification focuses on the housing industry in England , Wales and Northern Ireland and is suitable for:

  • Individual landlords, letting one or a small portfolio of residential properties
  • Letting and managing agents
  • Housing association staff letting and/or managing market-rented properties
  • Housing advice workers
  • People not currently working in housing but considering a frontline housing position as a career option.

Qualification units

Tenancies and the law

View unit

Tenancies and the law

In this unit, you will cover the following:

  • Understand the different types of tenancies in the private rented sector
  • Know the legislation relating to private tenancies
  • Know about other legal requirements pertaining to property condition of homes that are let

Property and tenancy management

View unit

Property and tenancy management

In this unit, you will cover the following:

  • Know how to create and renew a tenancy
  • Know how to end a tenancy
  • Know the financial aspects of letting a home
  • Know how to maintain the property

Customer care in the private rented sector

View unit

Customer care in the private rented sector

In this unit, you will cover the following:

  • Know the key trends in the rental market
  • Understand the principles of equality and diversity
  • Understand how to deal with complaints and disputes
  • Know the principles of customer care

What can I expect as a CIH Housing Academy online learner?

The CIH Housing Academy will support you throughout your qualification, offering guidance when personal or work-related problems arise that may affect your studies.

How we support you:

  • You’ll have an academic tutor who offers you support throughout your qualification via email and telephone on request. Your tutor will mark your assignments and give you feedback as well as provide you with advice and support on any academic issues.
  • Get a complete set of online learning materials to work through for each unit. You will submit an assignment at the end of each unit of study (approximately every four weeks).
  • Each unit contains activities to help support your learning and forums in which you can stay in contact with your fellow learners and share your thoughts on the study topics and assignment tasks.
  • You will be able to communicate and share ideas with other students via our e-learning site, Moodle.
Free student membership

During your studies you have the option to be a student member with CIH. Not only will student membership help you with your qualification but give you access to all the up-to-date information and best practice in the sector, as well as free attendance at our events, training and a wide array of digital resources.

How will student membership benefit me during my qualification?

  • Our Knowledge hub is broken down into specialist areas, where you can access information on the latest housing issues, and in-depth case studies and gain insight into what you need to know. You can use this when studying to help with examples, case studies, and general awareness around certain topics you may be studying
  • Hear about all the latest developments and important topics in housing with our webinars. These can be great if you prefer a listening learning style and want to hear about real-life examples from our expert speakers
  • Our membership helps your employability, progression, and development in your career. We offer resources such as blogs, publications, and guidance around career progression and development
  • Whilst studying your qualification it is still important to keep your knowledge current, with your free member newsletter, latest news, policy briefings, and more, student membership will help you do this
  • Get the opportunity to speak to other professionals that have completed your qualifications with our fantastic member network opportunities

How to apply

You can apply to study this qualification by selecting a start date from the table at the top of this page and completing our online application form.

You will be asked to provide evidence of your qualifications and/or your experience of working in the housing sector as part of the application process.

Applicants must be aged 18 or over, should be confident using IT and have access to a computer. 

You will be asked to select a payment option during the application process.

Payment options

Payments for CIH Housing Academy qualifications can be made either by individuals or organisations.


Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date of the course.
Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped. *The start date is the day of the advertised closing date for applications.

Payment can be made by credit or debit card.


If payment for fees is to be made by the individual’s organisation, a purchase order is required. It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.

Get in touch
If you have any questions about this qualification, please call us today on 024 7685 1700 or email
Register your interest
Not quite ready to enrol yet? Register your interest and a member of our qualification team will be in touch to talk about this qualification and provide you with any more information you may need to make your decision.