Choose your study method

Online: Studying online gives you total flexibility to study when and where works for you. You'll have access to a set of online learning tools, including study materials written by our team of specialist authors, links to useful websites and resources, and forums where you can share your thoughts and ideas with other learners.


Start date Application closing date Duration Price
09 October 2023 02 October 2023 16 weeks £620 Apply now
04 December 2023 27 November 2023 16 weeks £620 Apply now
12 February 2024 05 February 2024 16 weeks £620 Apply now

Why study this qualification?

Gaining a qualification is a great way to develop your career prospects. This qualification will give you a basic understanding of housing and introduce you to some of the skills and knowledge necessary to participate in housing related activities.

Successful completion of this qualification will prepare you for the Level 3 Certificate in Housing Practice, which CIH also offers online.

Includes complimentary CIH membership for the duration of your studies.

What is the Level 2 Certificate in Housing Practice?

The Level 2 Certificate in Housing Practice provides a general introduction to the housing sector. It has four units:

  • Housing provision and housing organisations
  • Customer service for housing
  • Assets, repairs and maintenance
  • Professional development in housing

Duration: Approximately 16 weeks, with an average of six-eight hours study a week.

Who is this qualification for?

This qualification is suitable for anyone new to housing or working in a frontline position who wants to improve their general awareness of housing or get an initial qualification and includes:

  • People who are new to housing or work in a frontline position who want to improve their general awareness of housing
  • People working in housing who wish to gain an initial qualification
  • People not currently working in housing but considering a frontline housing position as a career option
  • Tenants, residents and board members wishing to enhance their personal involvement and understanding of housing.

Qualification units

Housing provision and housing organisations

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Housing provision and housing organisations

In this unit, you will cover the following:

  • Understand housing provision and tenure in the context of trends in the housing market
  • Know about the relationship between landlord and tenant
  • Know about the partnerships and collaborative working housing organisations engage in to provide services
  • Know how housing organisations are regulated and funded

Customer service for housing

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Customer service for housing

In this unit, you will cover the following:

  • Understand the principles of customer service
  • Know the diverse range and needs of housing customers
  • Understand the principles of equality and diversity

Assets, repairs and maintenance

View unit

Assets, repairs and maintenance

In this unit, you will cover the following:

  • Know the main types of dwellings across the housing stock
  • Understand the concept of asset management for housing organisations
  • Understand the process for managing repairs and maintenance of housing stock

Professional development in housing

View unit

Professional development in housing

In this unit, you will cover the following:

  • Know about paid and voluntary roles in the housing sector
  • Understand the knowledge, skills and behaviours required to work within the housing sector
  • Be able to plan personal professional development

What can I expect as a CIH Housing Academy online learner?

The CIH Housing Academy will support you throughout your qualification, offering guidance when personal or work-related problems arise that may affect your studies.

How we support you:

  • At the beginning of the qualification you will be provided with a brief introduction to the qualification and information on how it is delivered, structured and assessed.
  • You will be allocated an academic tutor who will offer you support throughout your qualification via email and telephone on request.
  • Your tutor will mark your assignments and give you feedback as well as providing you with advice and support on any academic issues.
  • You will be able to communicate and share ideas with other students via our e-learning site, Moodle.
Free student membership

During your studies you have the option to be a student member with CIH. Not only will student membership help you with your qualification but give you access to all the up-to-date information and best practice in the sector, as well as free attendance at our events, training and a wide array of digital resources.

How will student membership benefit me during my qualification?

  • Our Knowledge hub is broken down into specialist areas, where you can access information on the latest housing issues, and in-depth case studies and gain insight into what you need to know. You can use this when studying to help with examples, case studies, and general awareness around certain topics you may be studying
  • Hear about all the latest developments and important topics in housing with our webinars. These can be great if you prefer a listening learning style and want to hear about real-life examples from our expert speakers
  • Our membership helps your employability, progression, and development in your career. We offer resources such as blogs, publications, and guidance around career progression and development
  • Whilst studying your qualification it is still important to keep your knowledge current, with your free member newsletter, latest news, policy briefings, and more, student membership will help you do this
  • Get the opportunity to speak to other professionals that have completed your qualifications with our fantastic member network opportunities

How to apply

You can apply to study this qualification by selecting a start date from the table at the top of this page and completing our online application form.

You will be asked to provide evidence of your qualifications and/or your experience of working in the housing sector as part of the application process.

Applicants must be aged 18 or over, should be confident using IT and have access to a computer. 

You will be asked to select a payment option during the application process.

Creating a My CIH account

To apply for Level 2 Certificate in Housing Practice Onine you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

Payment options

Payments for CIH Housing Academy qualifications can be made either by individuals or organisations.


Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date of the course.
Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped. *The start date is the day of the advertised closing date for applications.

Payment can be made by credit or debit card.


If payment for fees is to be made by the individual’s organisation, a purchase order is required. It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.

Get in touch
If you have any questions about this qualification, please call us today on 024 7685 1700 or email
Register your interest
Register your interest in this qualification and a member of our team will be in touch to discuss your learning options with you.