Start date: 24 November 2025

Please select your options before applying

This qualification consists of a total of eight units:

  • five core units
  • three units from a choice of three options.
Core units (for all options):
The housing system
  • Know the different ways that individuals access the housing market
  • Understand the role of the main providers of housing
  • Understand the features of the housing market
  • Understand how the government intervenes in the housing system
Professional practice skills for housing
  • Understand the key skills, knowledge and behaviours required for the housing professional
  • Understand ethics in the context of professional practice in housing
  • Understand equality, diversity and inclusion in the context of professional practice in housing
  • Be able to assess own professional performance and development
Occupancy, tenure and lettings
  • Understand types of occupancy and tenure
  • Understand different types of tenancy
  • Understand different approaches to allocation and lettings
 Rental income management
  • Understand the importance of rental income management
  • Understand good practice in effective income management
  • Understand the legal framework for arrears management
Dealing with anti-social behaviour in housing
  • Understand what anti-social behaviour means in a housing context
  • Understand the statutory and non-statutory interventions available to tackle anti-social behaviour
  • Understand approaches to tackling and preventing anti-social behaviour in housing

Unit options

Please select your preferred option from the list below.

Units

Option one

  • Delivery of housing services
  • Involving housing service users
  • Sustainable communities

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Option two

  • Housing repairs and maintenance services
  • Customer service in housing
  • Managing leasehold housing services (not applicable in Scotland)

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Option three

  • Housing repairs and maintenance services
  • Customer service in housing
  • Managing empty properties

Apply now

Want to find out more about what’s covered in each unit?

Browse the unit list below  and click on a unit to see the full details.

Option 1

Delivery of housing services

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Delivery of housing services

  • Know the main types of housing providers nationally and the services they deliver
  • Know the agencies that work with housing providers to deliver services
  • Understand how housing providers are regulated
  • Understand how housing providers can improve the services they deliver

Unit available in option 1

Option 1

Involving housing service users

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Involving housing service users

  • Understand why service user involvement is important in a range of housing-related settings
  • Understand the opportunities for service user involvement in housing
  • Understand how to maximise the impact of service user involvement in a specific context

Unit available in option 1

Option 1

Sustainable communities

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Sustainable communities

  • Understand what a sustainable community is
  • Understand the political, social and economic context of sustainable communities
  • Understand how sustainable communities can be developed

Unit available in option 1

Option 2 & 3

Housing repairs and maintenance services

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Housing repairs and maintenance services

  • Understand the approaches to delivering a responsive repairs service.
  • Understand the approaches to delivering long term asset management programmes.
  • Understand the relationship between the client and contractor roles in the delivery of repairs.

Unit available in option 2 & 3

Option 2 & 3

Customer service in housing

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Customer service in housing

  • Understand the role of customer service in housing
  • Understand how to communicate effectively with the housing customer
  • Understand the role of customer feedback in housing

Unit available in option 2 & 3

Option 2

Managing leasehold housing services (not applicable in Scotland)

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Managing leasehold housing services (not applicable in Scotland)

  • Know the legal and regulatory framework for leasehold housing management.
  • Understand the features of the leasehold housing sector.
  • Know how to consult on, and calculate leasehold housing service charges.

Unit available in option 2

Option 3

Managing empty properties

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Managing empty properties

  • Understand the context for managing empty properties
  • Understand how housing organisations manage empty properties

Unit available in option 3

Need help or more information?

If you’d like to read more about this qualification, please go back to the CIH Level 3 Certificate in Housing Practice page.

Or if you want to speak with a member of the Housing Academy team, we’d love to hear from you. You can email us, give us a call or submit an enquiry and we will be happy to help.