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Start date Application closing date Duration Price
06 May 2024 22 April 2024 24 weeks £820 Apply now
04 November 2024 21 October 2024 24 weeks £820 Apply now

What is the Level 3 Certificate in Letting and Managing Residential Property?

The Level 3 Certificate in Letting and Managing Residential Property is a 24 week online vocationally related qualification for the property sector in England and Wales.

Qualifications at this level enable you to perform your role to a high standard, provide an excellent service to your tenants, and develop your knowledge of housing legislation and best practice.

Who is this qualification for?

This qualification focuses on the housing industry in England and Wales, and is suitable for:

  • Individual landlords, letting one or a small portfolio of residential properties
  • Letting and managing agents
  • Housing association staff letting and/or managing market-rented properties
  • Housing advice workers
  • People in, or aspiring to, a front-line role in letting and managing residential property
Entry requirements

Experience requirements

You must also meet the follow criteria:

  • Are 18+
  • Are working or resident in England or Wales
  • Are confident in using IT and have access to a computer.
  • Have the potential and opportunity to gain the qualification.
  • Are aware that this qualification will be assignment based as the Housing Academy’s chosen method of assessment and that other Centres may be approved for other assessment methodologies.
  • Are aware that they must demonstrate an understanding of all the Learning Outcomes to achieve each unit of study within the qualification.

Level 3 descriptors

Please read the following level 3 descriptors that indicate the level that a learner must be working at to achieve the qualification and are confident that they are able to meet these requirements.

Knowledge descriptor

  • You have factual, procedural, and theoretical knowledge and understanding of a subject or field of work to complete tasks and address problems that while well-defines, may be complex and non-routine.
  • You can interpret and evaluate relevant information and ideas
  • You are aware of different perspectives or approaches within the area of study or work.

Skills descriptor

  • You can identify, select and use appropriate cognitive and practical skills, methods and procedures to address problems that while well-defined, may be complex and non-routine.
  • You can use appropriate investigation to inform actions.
  • You can review how effective methods and actions have been.

How long does it take?

  • Approximately 24 weeks, with an average of six - eight hours study a week.

This can include investigation undertaken at work and independent study time working through the online materials, completing additional reading and research, and writing up your submissions.

What will you learn?

The qualification will provide you with the knowledge required to work in a frontline role in letting and managing residential property in England and Wales.

You will study four units:

  • Letting residential properties
  • Property standards for residential properties
  • Tenancy management for residential property
  • Ending tenancies of residential property

We also offer an additional, optional unit specifically aimed at letting agents; ‘Professional practice for letting agents’.

Qualification units

Mandatory

Letting residential properties

View unit

Letting residential properties

This unit explores different types of residential tenancies and the law in relation to them. It also covers how to prepare a property to let, marketing, and setting up a tenancy.

In this unit you will:

  • Understand different types of tenancies
  • Understand how to prepare a property to let
  • Know how to market properties to let
  • Understand the requirements for selecting a tenant and setting up a tenancy
Mandatory

Property standards for residential properties

View unit

Property standards for residential properties

This unit looks at understanding landlords’ obligations in relation to the repair, maintenance and health, and safety of a property and the additional obligations placed on landlords of houses in multiple occupations and local licensing schemes.

In this unit you will:

  • Understand the legislation relating to property maintenance and repair
  • Understand procedures for property maintenance
  • Understand the definition of a house in multiple occupations and the extra responsibilities this places on landlords
  • Understand licensing schemes and the extra responsibilities they place on landlords
Mandatory

Tenancy management for residential property

View unit

Tenancy management for residential property

This unit looks at how to manage a tenancy, from setting and collecting rent to changes and amendments to the tenancy.

In this unit you will:

  • Understand the financial aspect of letting a property
  • Understand how agreements can change during the tenancy
  • Understand how tenancy issues are prevented and resolved
Mandatory

Ending tenancies of residential property

View unit

Ending tenancies of residential property

This unit provides knowledge on how tenants can serve notice to end a tenancy, how landlords can serve notice, and the court process to obtain possession.

In this unit you will:

  • Understand how a tenant can end the tenancy
  • Understand how a landlord can end the tenancy
  • Understand the legal process for a landlord to obtain possession
Optional

Professional practice for letting agents

View unit

Professional practice for letting agents

This unit aims to provide an understanding of the relationship between the agent and landlords and tenants. It also looks at business development and learning through experience.

This unit provides knowledge on how tenants can serve notice to end a tenancy, how landlords can serve notice, and the court process to obtain possession.

In this unit you will:

  • Understand how a tenant can end the tenancy
  • Understand how a landlord can end the tenancy
  • Understand the legal process for a landlord to obtain possession

*Please note; an additional six weeks is required to complete this unit.

What can I expect as a CIH Housing Academy learner?

We will support you throughout your qualification, offering guidance when personal or work-related problems arise that may affect your studies.

How we support you
  • At the beginning of the qualification you will be provided with a brief introduction to the qualification and information on how it is delivered, structured and assessed.
  • You will be allocated an academic tutor who will offer you support throughout your qualification.
  • You can contact your tutor through ‘Moodle messenger’ when logged in to our online learning platform, Moodle.
  • Your tutor will mark your assignments and give you feedback as well as providing you with advice and support on any academic issues.
  • You will be able to communicate and share ideas with other students via Moodle.
Free student membership

During your studies you have the option to be a student member with CIH. Not only will student membership help you with your qualification but give you access to all the up-to-date information and best practice in the sector, as well as free attendance at our events, training and a wide array of digital resources.

How will student membership benefit me during my qualification?

  • Our Knowledge hub is broken down into specialist areas, where you can access information on the latest housing issues, and in-depth case studies and gain insight into what you need to know. You can use this when studying to help with examples, case studies, and general awareness around certain topics you may be studying
  • Hear about all the latest developments and important topics in housing with our webinars. These can be great if you prefer a listening learning style and want to hear about real-life examples from our expert speakers
  • Our membership helps your employability, progression, and development in your career. We offer resources such as blogs, publications, and guidance around career progression and development
  • Whilst studying your qualification it is still important to keep your knowledge current, with your free member newsletter, latest news, policy briefings, and more, student membership will help you do this
  • Get the opportunity to speak to other professionals that have completed your qualifications with our fantastic member network opportunities

How to apply

You can apply to study this qualification by selecting a start date from the table at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

You will be asked to provide evidence of your qualifications and/or your experience of working in the housing sector as part of the application process.

You will be asked to select a payment option during the application process.

Creating a My CIH account

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.

Payment options
Individuals

Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date* of the course.

Payment can be made by credit or debit card.

Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped.

*The start date is the day of the advertised closing date for applications.

Organisations

If payment for fees is to be made by the individual’s organisation, a purchase order is required.

It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.

Get in touch
If you have any questions or if you'd like to register your interest in this qualification, please get in touch with us.
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