CIH Level 4 Cerificate in Housing

In this unit, you will cover the following:

• The role and purpose of housing management.
• The core housing management services and how they can be designed and delivered.
• The role of housing management in supporting the health and well-being of tenants.

In this unit, you will cover the following:

• How to manage people.
• Effective team management.
• How to manage change.

In this unit, you will cover the following:

• The policy, legislative, regulatory, and funding context underpinning independent living services.
• The role of local strategies in independent living provision.
• The role of the organisation in safeguarding individuals.
• How technology, design, and housing management practice can support independent living.

In this unit, you will cover the following:

• The impact of financing policy on the provision of housing.
• The income and expenditure of housing providers.
• Approaches to budgeting and forecasting used within housing.

In this unit, you will cover the following:

• The legal framework in a housing context.
• Key tenant and landlord legislation and its application in practice.
• The regulation that applies to the housing sector.

In this unit, you will cover the following:

• The historical development of national housing policy.
• How current national housing policy is developed.
• How housing policy impacts on practice.

In this unit, you will cover the following:

• The principles of effective customer service in housing.
• How to improve the customer experience.
• The importance of equality diversity and inclusion for housing organisations and their customers.
• The role of housing in supporting customers experiencing vulnerability.

In this unit, you will cover the following:

• What professionalism means in a housing context.
• Professional practice and professional standards.
• The importance of professional judgment and reflective practice in a housing context.
• How to manage your own professional development.