The best way to stimulate ideas and thought is by seeing others doing good practice and work. Our members told us they wanted to see more practical examples to help them in their own day to day work and so you can read our case studies below on this subject.
If you have a great story to tell of good practice, a document or file that you're proud to share or generally want to shout about the great work you're doing, please email our team using the button below. We'd love to hear from you!
Hafod
Find out about the Thornhill Decarb Project that Hafod developed into an award-winning energy-efficient asset.
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Kingdom HA
See how Kingdom Housing Association turned a development into a dedicated home for people living with Dementia.
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Apex
Read about this latest development where Apex returned an old nursing home to modern homes for over 55s.
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Midland Heart
Explore how Midland Heart use different tenant insights to inform their repairs and maintenance service.
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L&Q
Find out how L&Q use different methodology to gain feedback and use that to tackle dissatisfaction.
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South Liverpool Homes
Read how SLH work with tenants to improve their repairs service by constantly reviewing and scrutinising the practice.
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St Leger Homes
See how St Leger Homes took their repairs excellence program pilot to customers to help make improvements.
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LiveWest
Learn how LiveWest's customer group InFocus scrutinised their repairs offer to help improve services.
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Ashton Pioneer Homes
See how APH changed the way they do tenant engagement to help improve their building safety and decency.
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London Borough of Havering and Mears
LBoH took the decision to move their repairs service and call centre externally to Mears - read how it works.
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Sutton Housing Partnership
As SHP bring their service in house, read how they managed the transition with tenants and staff.
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Respond
Find out how Respond won an award for their development which promoted brain health and healthy homes.
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