Nothing is more important as a housing provider than your tenants. Their feedback is vital in helping the industry improve standards, policy and the living conditions in our communities. Tenants give a voice to those who may not have someone to speak up for them and can be a fantastic resource in helping housing providers to shout about causes that they cannot fund or staff.
The Tenants Satisfaction Measures and new complaints code puts the onus on providers to listen to their tenants, whether good or bad feedback. A chance to hear about how residents are feeling, possibly a chance to celebrate good work and compliments, as well as dealing with service improvements when hearing that things aren’t as good as they should be. These measures will also be a way of benchmarking our sector to find out where our core services are lacking and where others can be celebrated.
Case Study
West Lothian customer centric approach to housing is a great starting point for anyone looking to improve their tenant engagement.
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