Whether you're already a member of the Chartered Institute of Housing or are thinking of joining, here are the answers to some of the most frequently asked questions.
Aynone is welcome to join CIH membership, no matter where you are in your housing career.
Our latest sector updates, advice on policy and practice and housing networks are a few of the member benefits that are designed to support you at every stage of your housing journey.
Our mission is to support housing professionals to create a future in which everyone has a place to call home. we want you to support that mission.
We have four grades of membership which reflect wherever you are in your career. Whether you're a student just starting in housing, a front-line professional looking to move into management, a chief executive or a senior leader wanting to demonstrate your commitment to professionalism and the industry, we have a membership grade to suit you.
Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you'd like to talk to a member of our team or discuss your eligibility for membership, you can find out contact information here.
We offer different concessionary rates for members who provide support or have exceptional circumstances. These classes do not affect your membership grade but will reduce the cost of your subscription. If you would like to discuss this with a member of the team please contact firstname.lastname@example.org or call 024 7685 1700.
To reinstate your membership, please select your applicable grade from the membership grades. Log into MyCIH and start a new membership application. Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you would like to discuss this with a member of the team please contact email@example.com or call 024 7685 1700.
If you are having difficulty logging in to my.CIH please read our handy guide and watch our video to help get you registered and logged in.
On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.
View the different grades of membership and contact the membership team to discuss your upgrade opportunities.
If you are a current CIH member and would like to apply for one of our CIH qualifications which offer free student membership, contact the membership team by email at firstname.lastname@example.org or call 024 7685 1700 and your membership class will be updated.
Please do not proceed with a student membership application through your MyCIH area. Upon completion of your CIH qualification, you will be advised on what grade/class of membership will be applicable.
We offer a career break class of membership for anyone not currently in paid employment. The career break concessionary rate is £68. You can also spread the cost by setting up a direct debit. If you would like to discuss this with a member of the team please contact email@example.com or call 024 7685 1700.
Your membership is an annual subscription and it will continue until the end of the current subscription year. If you would like to stop your membership, you must inform us before the end of the current subscription year. We will then ensure that your membership stops automatically at the end of the current subscription year.
If you would like your membership to stop before the end of the current subscription year, please inform us and we will stop your membership. However, we will not be able to refund subscriptions to you or your employer. If you stop your membership with outstanding fees on your account, you may be required to pay those fees before re-joining in the future. It is expected that an employer will have an agreement in place with their employees which forms part of their terms of employment regarding payment of professional membership subscriptions.
If you have recently joined the CIH, this can be found in your welcome email. Alternatively, contact firstname.lastname@example.org and a member of the team will able to assist you.
It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services. We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers.
As a member, you have access to 'My CIH'. You can log in to unlock exclusive membership benefits, update your details and access our CIH digital services.
If you haven't registered for an account with us yet, then you can register your details today. Find out more about logging in and registering.
Are you having trouble logging in or creating your account? Please call us on 024 7685 1700 or email email@example.com and a member of our membership services team will help you get logged in.
To renew you will need to log in to your membership account on MyCIH. If this is the first time you have tried to log in on CIH's new website, please follow the instructions in the video below. If you've already accessed your MyCIH account on this website but still having issues logging in, please contact us or call 024 7685 1700.
Once you have successfully logged into your membership account on MyCIH, please take some time to review your membership and personal information on your profile page.
To access your renewal, navigate to the membership tab on the left-hand side of your MyCIH. On the membership details page, you will see a prompt to renew your membership. Click on the prompt and fill in the information as required. You will be able to pay for your membership via credit/debit card, invoice or Direct Debit. Please ensure you have your purchase order number to hand if your organisation requires it for invoice payments. To pay via Direct Debit, please ensure you have set up an active bank account on the bank account section under your membership tab on your MyCIH.
Please ensure you scroll to the bottom of the page on the payment screen. Bypassing the discount code field, to progress with your membership payment.
Please contact our membership team if you are unable to see your renewal in your MyCIH area, have a membership related enquiry or would like to make changes to your membership such as a change of class.
Please do not make a new membership application if you wish to change your class.
Alternatlively you can set up a Direct Debit over the phone on 024 7685 1700 or email us.
Call the membership team today on 024 7685 1700 to renew over the phone.
Are you ready to join the UK’s biggest housing professional network and get access to our member-exclusive events, resources and support to help you through your housing journey?
To apply online follow the link below or you can call us on 024 7685 1700 and complete your membership application over the phone.