CIH Level 3 Certificate in Housing Services

• Are 18+
• Are confident in using IT and have access to a computer.
• Have the potential and opportunity to gain the qualification.
• Are aware that this qualification will be assignment based as the Housing Academy’s chosen method of assessment and that other Centres may be approved for other assessment methodologies.
• Are aware that they must demonstrate an understanding of all the Learning Outcomes to achieve each unit of study within the qualification.

Level 3 descriptors

Please read the following level 3 descriptors that indicate the level that a learner must be working at to achieve the qualification and are confident that they are able to meet these requirements.

Knowledge descriptor

• You have factual, procedural, and theoretical knowledge and understanding of a subject or field of work to complete tasks and address problems that while well-defines, may be complex and non-routine.
• You can interpret and evaluate relevant information and ideas
• You are aware of different perspectives or approaches within the area of study or work.

Skills descriptor

• You can identify, select and use appropriate cognitive and practical skills, methods and procedures to address problems that while well-defined, may be complex and non-routine.
• You can use appropriate investigation to inform actions.
• You can review how effective methods and actions have been.

Induction: 23 September 2025

• Understand the importance of rental income management
• Understand good practice in effective income management
• Understand the legal framework for arrears management

• Understand the approaches to delivering a responsive repairs service.
• Understand the approaches to delivering long term asset management programmes.
• Understand the relationship between the client and contractor roles in the delivery of repairs.

• Understand what anti-social behaviour means in a housing context
• Understand the statutory and non-statutory interventions available to tackle anti-social behaviour
• Understand approaches to tackling and preventing anti-social behaviour in housing

• Understand the key skills, knowledge and behaviours required for the housing professional
• Understand ethics in the context of professional practice in housing
• Understand equality, diversity and inclusion in the context of professional practice in housing
• Be able to assess own professional performance and development

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.

Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date* of the course.

Payment can be made by credit or debit card.

Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped.

*The start date is the day of the advertised closing date for applications.

If payment for fees is to be made by the individual’s organisation, a purchase order is required.

It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.