This section provides information and support for existing CIH members. Find guidance on managing and renewing your membership, accessing your online account, and reviewing key information such as the Code of Ethics and Conduct, Professional Standards, and Membership Framework.

If you can't find what you are looking for and would like to talk to a member of our team, you can contact us via email at customer@cih.org or call 024 7685 1700.

Managing your membership
How do I create an account and log in to my.CIH?

As a member, you have access to 'My CIH'. You can log in to unlock exclusive membership benefits, update your details and access our CIH digital services.

If you haven't registered for an account with us yet, then you can register your details today.

You can log in to my.CIH by clicking 'Login' in the top right of our website or visiting my.CIH.org to take you to the log in page.

Login to my.CIH

If you are having issues logging in, please call us on 024 7685 1700 or email membership.services@cih.org.

Step by step guide to logging in

  1. Click ‘Log in’ top right of our website or click this link to take you to the log in page.
  2. Click ‘Sign up now’ under the big blue sign in button – don’t complete any fields at this stage.
  3. Enter your email address, ensuring it’s the email we would have on our system for you.
  4. Click 'Send verification code'.
  5. Check your email inbox for an email with your verification code (check your spam/junk email just in case).
  6. Copy the verification code in the email.
  7. Head back to our website, and enter or paste the verification code into the box.
  8. Click the 'Verify code' button.
  9. Once the verification code has been complete, you can continue to create a password and complete the rest of the form including 'First Name', 'Last Name' and 'Preferred Name' fields.
  10. Click the 'Create' button.
  11. ou will then be able to access your account.

Go to login

 

How do I upgrade my membership?

If you are studying a CIH qualification course:

On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.

Not studying a CIH qualification?

View the different grades of membership and contact the membership team to discuss your upgrade opportunities. 

What support do you provide members experiencing financial difficulty, or a change in personal circumstances?

We offer a career break class of membership for anyone not currently in paid employment. You can find out more information and the fees here.

You can also spread the cost by setting up a direct debit. If you would like to discuss this with a member of the team please contact membership.services@cih.org or call 024 7685 1700.

How do I stop my membership if I no longer want to be a CIH member?

Your membership is an annual subscription and it will continue until the end of the current subscription year. If you would like to stop your membership, you must inform us before the end of the current subscription year. We will then ensure that your membership stops automatically at the end of the current subscription year.

If you would like your membership to stop before the end of the current subscription year, please inform us and we will stop your membership.

However, we will not be able to refund subscriptions to you or your employer. If you stop your membership with outstanding fees on your account, you may be required to pay those fees before re-joining in the future.

It is expected that an employer will have an agreement in place with their employees which forms part of their terms of employment regarding payment of professional membership subscriptions.

For more information, please email us at membership.services@cih.org or call 024 7685 1700.

Where do I find my membership logo?

If you have recently joined the CIH, this can be found in your welcome email.

Alternatively, contact membership.services@cih.org and a member of the team will able to assist you.

How do I make a complaint?

It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services.

We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers. 

Find out more

How to renew your CIH membership

Renewing your CIH membership is quick and simple. You can pay online, over the phone or by emailing us.

You can find out information about the different payment methods and how to renewing your membership online below:

If you are paying by credit or debit card
  1. Login to your MyCIH account and click renew your membership.
  2. Edit or complete the fee payer address - this is your billing address. Please note: If you're using a company card please select the tick box that says 'is your employer paying for your membership?'.
  3. Select your payment method as card and click next.
  4. Complete the transaction by completing your card details and select make payment.
  5. Then your membership will automatically renew and your payment receipt will be available under my documents in your MyCIH accout between 48-72 hours after payment.
  6. Request an invoice for employer to pay.
If your employer is paying for your membership
  1. Login to your MyCIH account and click renew your membership.
  2. Select the tick box that says 'is your employer paying for your membership?' at the bottom, this will complete the feepayer address. If it's still blank please add your employers address.
  3. Select your payment method as invoice.
  4. Add in a purchase order number (if you have one) and click next.
  5. Now your membership will automatically renew and invoice will automatically go to your employer. Please ensure this is paid promptly to ensure you continue to receive your member benefits.
If you want to pay via Direct Debit
  1. Click the button above to login to your MyCIH account and go to membership.
  2. Here you can find your membership details and you'll need to set up a bank account before you can renew your membership via Direct Debit.
  3. Once you've set up a valid bank account go back to your membership details and click renew your membership.

Make the most of your membership

As a member of CIH, you will receive a raft of benefits which will help you develop your career and future within the sector; benefits that will keep you informed with latest policy updates and sector news with our vast library of resources and newsletters; and benefits that will support you to become the best housing professional in our growing network of more than 20,000 members globally.

Your member benefits
Professional standards
Our professional standards are a set of tailored characteristics for the modern housing professional to help you self-reflect and guide you on your professional journey.
Find out more
Code of ethics and conduct
All CIH members are required to uphold our code of conduct and code of ethics to evidence their professionalism and dedication towards the housing sector. Members must also show their commitment to CIH’s mission, principles and values.
Code of conduct and ethics
Our membership framework
The purpose of this policy is to set out CIH’s requirements for all grades of membership and outline the terms and conditions entered as a CIH member.
Membership framework

Got questions about CIH membership? Get in touch with our friendly team!