This section provides information and support for existing CIH members. Find guidance on managing and renewing your membership, accessing your online account, and making the most of you CIH membership.
If you can't find what you are looking for and would like to talk to a member of our team, you can contact us via email at customer@cih.org or call 024 7685 1700.
As a member, you have access to 'My CIH'. You can log in to unlock exclusive membership benefits, update your details and access our CIH digital services.
If you haven't registered for an account with us yet, then you can register your details today.
You can log in to my.CIH by clicking 'Login' in the top right of our website or visiting my.CIH.org to take you to the log in page.
If you are having issues logging in, please call us on 024 7685 1700 or email membership.services@cih.org.
Step by step guide to logging in
- Click ‘Log in’ top right of our website or click this link to take you to the log in page.
- Click ‘Sign up now’ under the big blue sign in button – don’t complete any fields at this stage.
- Enter your email address, ensuring it’s the email we would have on our system for you.
- Click 'Send verification code'.
- Check your email inbox for an email with your verification code (check your spam/junk email just in case).
- Copy the verification code in the email.
- Head back to our website, and enter or paste the verification code into the box.
- Click the 'Verify code' button.
- Once the verification code has been complete, you can continue to create a password and complete the rest of the form including 'First Name', 'Last Name' and 'Preferred Name' fields.
- Click the 'Create' button.
- ou will then be able to access your account.
If you are studying a CIH qualification course:
On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.
Not studying a CIH qualification?
View the different grades of membership and contact the membership team to discuss your upgrade opportunities.
We offer a career break class of membership for anyone not currently in paid employment. You can find out more information and the fees here.
You can also spread the cost by setting up a direct debit. If you would like to discuss this with a member of the team please contact membership.services@cih.org or call 024 7685 1700.
Your membership is an annual subscription and it will continue until the end of the current subscription year. If you would like to stop your membership, you must inform us before the end of the current subscription year. We will then ensure that your membership stops automatically at the end of the current subscription year.
If you would like your membership to stop before the end of the current subscription year, please inform us and we will stop your membership.
However, we will not be able to refund subscriptions to you or your employer. If you stop your membership with outstanding fees on your account, you may be required to pay those fees before re-joining in the future.
It is expected that an employer will have an agreement in place with their employees which forms part of their terms of employment regarding payment of professional membership subscriptions.
For more information, please email us at membership.services@cih.org or call 024 7685 1700.
If you have recently joined the CIH, this can be found in your welcome email.
Alternatively, contact membership.services@cih.org and a member of the team will able to assist you.
It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services.
We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers.
How to renew your CIH membership
Renewing your CIH membership is quick and simple. You can pay online, over the phone or by emailing us.
- Call us on 024 7685 1700
- Email us at membership.services@cih.org
- Renew online
You can find out information about the different payment methods and how to renewing your membership online below:
- Login to your MyCIH account and click renew your membership.
- Edit or complete the fee payer address - this is your billing address. Please note: If you're using a company card please select the tick box that says 'is your employer paying for your membership?'.
- Select your payment method as card and click next.
- Complete the transaction by completing your card details and select make payment.
- Then your membership will automatically renew and your payment receipt will be available under my documents in your MyCIH accout between 48-72 hours after payment.
- Request an invoice for employer to pay.
- Login to your MyCIH account and click renew your membership.
- Select the tick box that says 'is your employer paying for your membership?' at the bottom, this will complete the feepayer address. If it's still blank please add your employers address.
- Select your payment method as invoice.
- Add in a purchase order number (if you have one) and click next.
- Now your membership will automatically renew and invoice will automatically go to your employer. Please ensure this is paid promptly to ensure you continue to receive your member benefits.
- Click the button above to login to your MyCIH account and go to membership.
- Here you can find your membership details and you'll need to set up a bank account before you can renew your membership via Direct Debit.
- Once you've set up a valid bank account go back to your membership details and click renew your membership.
Make the most of your membership
As a CIH member, you gain access to a wide range of resources and opportunities to help you develop your career and stay ahead in the housing sector.
Stay informed with the latest policy updates and sector news, build your skills through exclusive training and events, and connect with over 20,000 professionals across our global network.
Our events and webinars are free* as part of your membership. Our events calendar covers various topics, ranging from practical housing management, high-level policy discussions, to those designed to support your professional development.
Plus, as a member you’ll get access to our recording’s library of all our past webinars, so you’ll get years’ worth of knowledge at your fingertips.
Benefits of attending events:
- Gain valuable knowledge from thought leaders while never leaving the comfort of your home at our virtual events
- Attending allows you to grow, learn and push your career to new heights
- Make valuable connections with fellow professionals by networking with industry peers
- Feel inspired by our talented speakers and boost your creativity
- Find solutions to problems and get the opportunity to ask speakers questions about your work.
*Terms and conditions apply. Due to the way these are hosted, we are unable to include dinner events and parts of Housing Community Summit in this offer.
Knowledge Hub
Our Knowledge Hub is designed to support you in your job by giving you access to various topics, ranging from policy papers and publications to career resources, case studies and more. Using the Knowledge Hub will develop your understanding of what you need to know to deliver excellent housing services.
Publications library
Members get access to all resources in our publications library including the UK Housing Review, a crucial resource for housing professionals, leaders and policymakers across the UK's public and private housing sectors. The review, published annually, brings together the most important housing statistics, and is available for all CIH members to download for free as part of your membership.
Unlocked
CIH Unlocked is our fortnightly housing publication crafted exclusively for members. Our goal is to ensure all members benefit from actionable insight and the best of best practice, with each issue containing a wealth of engaging and informative material aimed at helping you become the best housing professional possible.
Housing Matters
As well as this, all members will receive our fortnightly Housing Matters newsletter to ensure you’re kept in the loop with all things CIH, as well as what is going on in the wider sector. Get all the latest information about upcoming events and member-only blogs and reports.
Regional newsletters
Members will also receive a quarterly email newsletter from their regional engagement manager with regional activity too.
If you’re a fully paid member, you will get full access to Housing Today as part of your membership.
- Keep up to date with all the latest news, insight, comment and analysis through the Housing Today website
- Receive news directly to your inbox
- Access to the Housing Today Boardroom platform, a data product providing quarterly insight and sentiment from housing development directors
- Receive a 20 per cent discount on Building Magazine subscriptions.
Mentoring is widely recognised as one of the most effective ways to help you develop your skills and career. Through the mentoring scheme, you'll be able to create voluntary relationships between mentor and mentee to set goals, develop your knowledge, build confidence, learn new skills and build strong relationships with other professionals.
Our self-assessment tool is built around the seven professional standard's characteristics and is relevant for everyone who works in housing, whatever your role. Designed to help you reflect on your career journey, identify key strengths, and highlight a clear path for further development.
CIH members get access to the full version of the tool, which provides you with a detailed progress report and unlocks tailored resources specific to your requirements.
Regional groups
Regional groups are responsible for helping us deliver the best member experience and value in their local area. You will help steer local member activity, gathering feedback from members to assist us in enhancing member value and champion professionalism across your networks.
CIH Futures
The housing sector needs more professionals. CIH Futures is a group of younger housing professionals who have been recruited to help us attract and retain new members. Their aim is to ensure that both CIH and the housing sector has a viable future, and reflects society as a whole.
Policy networks
Our policy networks provide a space where housing professionals converge for discussions and collaborations on housing policies.
With a diverse range of networks, we are dedicated to driving impactful change, shaping future housing strategies, and nurturing innovative solutions within the housing sector.
Our training courses are designed to ensure housing professionals and organisations are equipped to overcome day-to-day challenges. They cover the latest topics and content, updated by our policy and practice experts. Delivered by expert trainers in a friendly and stimulating environment, our courses bring together formal training with the sharing of best practice.
Members receive a discount on training courses and our online member portal allows you to keep a record of your continuous professional development (CPD) points whether studying with CIH or other providers to help keep track of your learning through the year.
Grow your leadership potential within the housing sector with a discounted membership to the Institute of Leadership - exclusive to CIH members.
Save hundreds of pounds a year through your free TOTUM membership or purchase a TOTUM+ discount card for even more savings, offers and vouchers on your everyday essentials.
