01 Oct 2021

Chartered Institute of Housing’s Welsh Housing Awards 2021 winners announced

The winners of the Chartered Institute of Housing’s (CIH) Welsh Housing Awards for excellence in housing have been announced at a special virtual ceremony on 30 September.

The Welsh Housing Awards recognise the creativity, passion and innovation of housing organisations and individuals across the sector in Wales. Despite the challenges faced by the pandemic, this year’s awards received 73 entries across 12 categories, including communications in a crisis, best frontline housing story and excellence in leadership.

See the full list of winners

Best housing story – sponsored by United Welsh
Wales & West Housing and David Cooksey - Twyncarmel food parcel project

Communications in a crisis
Grŵp Cynefin Communications

Excellence in customer service – sponsored by Solar Windows
Adra - customer excellence project

Excellence in health and wellbeing
Grŵp Cynefin - HWB Dinbych Arts for health social prescribing project

Excellence in housing innovation – sponsored by Wales & West Housing
Swansea Council’s community scale whole house retrofits for a low carbon future

Working in partnership – sponsored by Lovell
The Wallich - Ty Tom Jones: from zero to complete supported housing project in six weeks

Supporting future generations – sponsored by ClwydAlyn
Empty Homes Teams - Ynys Mon & Gwynedd

Supporting communities
Matthew's House, Swansea - Swansea Together – feeding the vulnerably housed during the COVID-19 pandemic

Excellence in championing equality and diversity
Erosh – LGBTQ+ older people and sheltered and retirement housing: a good practice guide

Delivering high quality homes – sponsored by Blake Morgan
Wales & West Housing - Ffordd Yr Haearn

Housing Team of the Year
Cardiff Council – Housing First

Gavin Harvey, sustainability and conversation coordinator, Coastal Housing

All shortlisted entries for the Welsh Housing Awards have been included in our 2021 Good Practice Compendium – a core learning document full of inspiration, ideas, and innovation to help everyone across the sector create a future where everyone has a place to call home.

Commenting on the award winners, CIH Cymru director Matthew Dicks said:

“The Welsh Housing Awards and accompanying Good Practice Compendium is one of the most important activities for CIH Cymru and wider Welsh housing sector each year because it pulls together examples and case studies of how you, housing professionals, make a difference - a difference to the tenants and communities that we serve across Wales, but also to wider public policy objectives that make a difference to all our lives.

The importance of sharing good practice has taken on an even greater significance as we continue to navigate our way through the twin challenges of an unprecedented global pandemic and climate emergency.

After a year’s hiatus due to the pandemic, it is fantastic to see so many positive examples of innovation from the sector in Wales. Of course, we have winners and I’d like to share my heartfelt congratulations to them, but I’d also like to say a big well done to everyone who submitted an entry to the awards. All our entries had an incredibly high standard of innovation and delivery that we should all be proud of.”