The Social Housing (Regulation) bill was laid before Parliament on 8 June 2022, and received royal assent, becoming law, on 20 July 2023. Its purpose is to deliver the proposals set out in the Social Housing White Paper, the charter for social housing tenants, by introducing measures to give tenants greater powers, improve access to redress and strengthen the Regulator of Social Housing’s (the Regulator) powers.
This new law brings forward the following ground-breaking changes:
The mandating of qualification requirements for social housing managers brings social housing closely into line with other sectors providing front line services, including social work, teaching, and health and care services. Any landlord who fails to meet the requirements of the new standards could be fined by the Regulator.
Discover more about the Social Housing (Regulation) Act in our member-exclusive what you need to know briefing. It also summarises our response to the new legislation.
We are currently in the consultation period, with sector bodies and government asking for feedback on various aspects of the Social Housing (Regulation) Act.
As your professional body for housing, we recognise that we have an important role to play in shaping and delivering the professionalisation agenda. As new consultations and information emerges relating to the Act, we’ll continue to work closely with our members, partners, organisations and individuals from across the sector to inform and feed in our views.
On 6 February, the government published an eight week consultation seeking views on a new Competence and Conduct Standard for social housing providers.
With a focus on professionalism, the new standards include an enhanced code of conduct that sets out how all housing staff should behave towards tenants. They also require senior housing managers and executives in relevant roles to undertake qualifications.
The new standard builds on ‘Awaab’s Law’ (also the subject of consultation) to improve quality and empower social tenants to challenge landlords where needed.
Discover the full detail of the new proposed Standards, which include an enhanced code of conduct and qualification requirements.
We are encouraging all our members to feed into our response on the Competence and Conduct Standard consultation.
You'll find all our member-exclusive content linked to the progression of the Social Housing (Regulation) Act below:
Over the summer, the Regulator published a consultation seeking input on a set of consumer standards, likely to apply from April 2024. This included:
The consultation closed on 17 October 2023. The Regulator will now consider the responses they received and then set out their decision on the final form of the consumer standards and Code of Practice. It is expected they will replace the existing consumer standards with the final revised standards from April 2024.
The Social Housing (Regulation) Act 2023 placed the Housing Ombudsman's Complaints Handling Code onto a statutory footing and monitor compliance.
In a consultation, running from 28 September to 23 November 2023, the Obudsman are seeking views about: