Publications
Our publications focus on the latest policy topics and practical advice that you need to do your job. CIH members can access all our publication documents for free, please ensure you are logged into the website.
Housing Taxation Reform and the Constitutional Question
Depending on what is negotiated after a ‘yes’ vote, there may be some degree of freedom to use fiscal policies in an independent scotland.
More generally, there will undoubtedly be scope to enact innovative tax policies for key sectors in terms of new tax regimes with efficiency, incentivising and fairness objectives.
The impact of the Bedroom Tax on stock management by social landlords: Survey results
Read the results for 'The impact of the Bedroom Tax on stock management by social landlords' survey put out by CIH Scotland
In February 2014 CIH, in conjunction with the Scottish Housing Best Value Network (SHBVN) carried out a sample survey of social landlords to assess whether the bedroom tax had had any significant impact on landlords’ ability to manage their stock effectively
Tackling anti social behaviour in Scotland
This report identifies the barriers and challenges faced by social landlords tackling ASB in their communities and how some landlords have adopted new, innovative approaches to try and overcome them
How to mainstream equality and reflect diversity
This 'How to' offers advice on ways of mainstreaming equality and is illustrated with examples from a number of different organisations.
How to learn from complaints to improve services
This guide sets out how to ensure that the lessons from complaints are captured, are understood and that action is taken as a result of them
Rent payment and collection under universal credit - guidance for landlords
this guidance document focuses on practical rent payment and collection issues for social landlords. It was produced with financial support from the Scottish Government.
Regenerating our communities: A snapshot in time
This publication offers a flavour of current regeneration activity based around new or refurbished housing provision.
It is simply a snapshot, taking its material from 13 entries to the 2013 CIH Scotland/Scottish Government Excellence in Regeneration Award.
Housing Dispute Resolution - Briefing Paper
This briefing revisits the arguments for taking housing cases out of the courts and into a tribunal model of dispute resolution
An estimation of housing need among wheelchair users in Scotland
With support from CIH Scotland, this report recommends increased new build provision for wheelchair users and greater emphasis on adaptations as two key solutions.
How to help tenants manage their money
This guide considers the practical ways you can help your tenants improve their money management, access financial products which are right for them and know where to turn for advice and support.
Charter Toolkit – Measuring the Scottish social housing charter
This toolkit seeks to provide advice to councils and housing associations on how to respond to the challenge of evidencing compliance with Charter outcomes through a process of self-assessment
How to tackle disability related harassment
This how to briefing sets out what providers should be doing to respond to this challenge.
According to a poll commissioned by the Disability Rights Commission, one third of disabled adults and nearly half of adults with a mental health condition do not feel safe in their locality. As the social rented sector provides homes to a high percentage of disabled people, housing providers have a crucial role to play in tackling disability related hate crime.
How to deliver excellent customer service
To build a good and lasting relationship with your customers you need to find out what they want from you and – as far as you can – meet their expectations.
Excellent customer service is not an add-on to the business: it’s a vital component which needs to be valued and owned by all – if one part of the business doesn’t do this, it can affect the reputation and performance of the whole. It’s about getting the core business basics right and understanding how and where you can add extra value.
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