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Studying online gives you total flexibility to study when and where works for you. You'll have access to a set of online learning tools, including study materials written by our team of specialist authors, links to useful websites and resources, and forums where you can share your thoughts and ideas with other learners.

 

Start date Application closing date Duration Price
13 February 2023 06 February 2023 16 weeks £600 Enrol online
10 April 2023 03 April 2023 16 weeks £600 Enrol online
05 June 2023 29 May 2023 16 weeks £600 Enrol online
04 December 2023 27 November 2023 16 weeks £600 Enrol online

Who is this qualification for?

This qualification is suitable for anyone new to housing or working in a frontline position who wants to improve their general awareness of housing or get an initial qualification.

You may enrol if you are not currently working in housing but are considering a frontline housing position as a career option. It can also be useful for tenants, residents and board members to enhance their involvement and understanding of housing.

Qualification units

Housing provision and housing organisations

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Housing provision and housing organisations

In this unit, you will cover the following:

  • Understand housing provision and tenure in the context of trends in the housing market
  • Know about the relationship between landlord and tenant
  • Know about the partnerships and collaborative working housing organisations engage in to provide services
  • Know how housing organisations are regulated and funded

Customer service for housing

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Customer service for housing

In this unit, you will cover the following:

  • Understand the principles of customer service
  • Know the diverse range and needs of housing customers
  • Understand the principles of equality and diversity

Assets, repairs and maintenance

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Assets, repairs and maintenance

In this unit, you will cover the following:

  • Know the main types of dwellings across the housing stock
  • Understand the concept of asset management for housing organisations
  • Understand the process for managing repairs and maintenance of housing stock

Professional development in housing

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Professional development in housing

In this unit, you will cover the following:

  • Know about paid and voluntary roles in the housing sector
  • Understand the knowledge, skills and behaviours required to work within the housing sector
  • Be able to plan personal professional development
Important information
Register your interest
Register your interest in this qualification and a member of our team will be in touch to discuss your learning options with you.
Need help?
Call us today on 024 7685 1700 option two or email housing.academy@cih.org.

Speak to one of our qualifications team today. Call us on 024 7685 1789 or email housing.academy@cih.org.

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