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Studying online gives you total flexibility to study when and where works for you. You'll have access to a set of online learning tools, including study materials written by our team of specialist authors, links to useful websites and resources, and forums where you can share your thoughts and ideas with other learners.

Start date Application closing date Duration Price
13 March 2023 06 March 2023 11 months £1,560 Enrol online
08 May 2023 01 May 2023 11 months £1,560 Enrol online
03 July 2023 26 June 2023 11 months £1,560 Enrol online

Who is this qualification for?

To enrol on this qualification, you should be working in either a paid or voluntary capacity in housing and must also have completed either:

  • CIH Level 2 Certificate in Housing Practice
  • An equivalent Level 2 qualification or higher

If you do not meet either of the above criteria, you must have six months' experience working in the housing sector. You will be asked to provide evidence of your qualifications and/or experience working in the industry as part of the application process.  

Unit options
View unit options

There are five mandatory units and three further units that make up this qualification, choose either option one or option two:

Option one

  • Delivery of housing services
  • Involving housing service users
  • Sustainable communities

Option two (not included in online plus or bitesize offer)

  • Housing repairs and maintenance services
  • Customer service in housing
  • Choose between either
    • Managing leasehold housing services

OR

    • Managing empty properties
Mandatory

The housing system

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The housing system

In this unit, you will cover the following:

  • Know the different ways that individuals access the housing market
  • Understand the role of the main providers of housing
  • Understand the features of the housing market
  • Understand how the government intervenes in the housing system
Mandatory

Professional practice skills for housing

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Professional practice skills for housing

In this unit, you will cover the following:

  • Understand the key skills, knowledge and behaviours required for the housing professional
  • Understand ethics in the context of professional practice in housing
  • Understand equality, diversity and inclusion in the context of professional practice in housing
  • Be able to assess own professional performance and development
Mandatory

Occupancy, tenure and lettings

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Occupancy, tenure and lettings

In this unit, you will cover the following:

  • Understand types of occupancy and tenure
  • Understand different types of tenancy
  • Understand different approaches to allocation and lettings
Mandatory

Rental income management

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Rental income management

In this unit, you will cover the following:

  • Understand the importance of rental income management
  • Understand good practice in effective income management
  • Understand the legal framework for arrears management
Mandatory

Dealing with anti-social behaviour in housing

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Dealing with anti-social behaviour in housing

In this unit, you will cover the following:

  • Understand what anti-social behaviour means in a housing context
  • Understand the statutory and non-statutory interventions available to tackle anti-social behaviour
  • Understand approaches to tackling and preventing anti-social behaviour in housing
Option one

Delivery of housing services

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Delivery of housing services

In this unit, you will cover the following:

  • Know the main types of housing providers nationally and the services they deliver
  • Know the agencies that work with housing providers to deliver services
  • Understand how housing providers are regulated
  • Understand how housing providers can improve the services they deliver
Option one

Involving housing service users

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Involving housing service users

In this unit, you will cover the following:

  • Understand why service user involvement is important in a range of housing-related settings
  • Understand the opportunities for service user involvement in housing
  • Understand how to maximise the impact of service user involvement in a specific context
Option one

Sustainable communities

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Sustainable communities

In this unit, you will cover the following:

  • Understand what a sustainable community is
  • Understand the political, social and economic context of sustainable communities
  • Understand how sustainable communities can be developed
Option two

Housing repairs and maintenance services

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Housing repairs and maintenance services

In this unit, you will cover the following:

  • Understand the approaches to delivering a responsive repairs service.
  • Understand the approaches to delivering long term asset management programmes.
  • Understand the relationship between the client and contractor roles in the delivery of repairs
Option two

Customer service in housing

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Customer service in housing

In this unit, you will cover the following:

  • Understand the role of customer service in housing
  • Understand how to communicate effectively with the housing customer
  • Understand the role of customer feedback in housing
Option two (choice one)

Managing leasehold housing services

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Managing leasehold housing services

In this unit, you will cover the following:

  • Know the legal and regulatory framework for leasehold housing management.
  • Understand the features of the leasehold housing sector.
  • Know how to consult on, and calculate leasehold housing service charges.
Option two (choice two

Managing empty properties

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Managing empty properties

In this unit, you will cover the following:

  • Understand the context for managing empty properties
  • Understand how housing organisations manage empty properties
Important information
Register your interest
Not quite ready to enrol yet? Register your interest and a member of our qualification team will be in touch to talk about this qualification and provide you with any more information you may need to make your decision.
Need help?
Call us today on 024 7685 1700 option two or email housing.academy@cih.org.

Speak to one of our qualifications team today. Call us on 024 7685 1789 or email housing.academy@cih.org.

Send an online enquiry
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