Past recordings

This session will explore the true impact of the cost of living in more depth and will highlight the work happening across both the housing and charity sector to help alleviate the pressures.

Why watch?

• Take away helpful practical measures of how we can do better to increase professionalism?
• Learn about the skills, values, behaviours, and knowledge that is required of a housing officer
• Explore more about what a housing officer role looks like in a modern housing organisation.

In our next episode of the CIH podcast, CIH policy and practice officer Hannah Keilloh is joined by two very special guests, Nicole Jacobs, domestic abuse commissioner for England and Wales and Deidre Cartwright, senior housing manager at the Domestic Abuse Housing Alliance (DAHA), to discuss the links between anti-social behaviour and domestic abuse.

At CIH it's our belief that everyone has aright to a safe, affordable and secure home, and yet we know for the victims and survivors of domestic abuse, including children, home is often the most dangerous place. By its very nature, domestic abuse is a housing issue, directly impacting on a survivor's right for a life free of violence and abuse and the right to a safe and stable home.

Download and bookmark the what you need to know guides

What you need to know about the Responsible Actors Scheme

What you need to know about the registration of higher-risk buildings with the Building Safety Regulator

This session will explore how effective pre-tenancy engagement can support tenants to thrive and sustain tenancies.

Why watch?

• Learn from case studies showcasing strong practice-based approaches to support tenants
• Develop a clearer understanding of your obligations, and how to create the environment for tenants communities to thrive
• Understand the importance of training and support for staff, to help them work with tenants to sustain tenancies
• Explore how to embed this as a strategic approach to sustainable tenancies and communities
• Learn how this practice can break down recurring cycles of homelessness.

Welcome to the second episode of our new CIH podcast series, Doing it on purpose, hosted by CIH director of membership and business development, Josie Twinning.

In this podcast we’ll dive into conversations with women about work. It seeks to share stories, experiences, wisdom and all the messiness too. A space for women to belong, reflect and get lost in as we ‘find out who we are and do it on purpose’, these are words of the most rightly revered Dolly Parton.

In today's episode, Josie catches up with clown, best-selling author and co-founder of Laugh, Think and Play Em Stroud. Josie and Em discuss a little bit of everything, from what it means to be a mum, looking after our bodies as we continue to recover from COVID, and the real meaning of play.

This webinar will explore how managing voids efficiently and effectively can result in better outcomes for providers and the relationship with the tenants and communities they serve.

Why watch?

• Explore innovative solutions for reducing void
• Hear from experts as they share best-practice examples
• Learn how improved void management can better serve prospective tenants and providers

Welcome to the first episode of our new CIH podcast series, Doing it on purpose, hosted by CIH director of membership and business development, Josie Twinning.

In this podcast we’ll dive into conversations with women about work. It seeks to share stories, experiences, wisdom and all the messiness too. A space for women to belong, reflect and get lost in as we ‘find out who we are and do it on purpose’, these are words of the most rightly revered Dolly Parton.

In the first episode of the series, coinciding with International Women’s Day 2023, Josie sits down and speaks to Kate Still, former housing CEO/COO and founder of The Good Girl Survival Club, a development programme for women who want to survive and thrive at work. Their focus on transforming the understanding of cultural gender bias in organisations and individuals, plus the work they do to help women become their true selves is exactly why Kate has joined us our first guest. 

Since the pandemic, there has been a sharp rise in complaints which we can see has remained from the 2022 Housing Ombudsman insight report. Complaints will also be one of the key indicators within the Tenant Satisfaction Measures and overall consumer standards.

In this Housing Management Masterclass, we’ll explore how to use complaints to achieve real improvements in services and customer satisfaction. You’ll hear the latest updates and best practice guidance from the Housing Ombudsman and housing providers who have taken measures to effectively handle complaints and improve tenant satisfaction.

Why watch?

• Hear first-hand from the Housing Ombudsman on the lessons learnt from its recent spotlight on complaints
• Learn from case studies showcasing ways in which housing providers are handling complaints effectively
• Explore ways to make complaints a lever to improve services.

2022 was quite a year. Alongside the tragic outbreak of war in Ukraine which triggered a new wave of refugees, we saw a fast-growing cost of living - and in turn housing - crisis, a heat wave followed by record levels of fuel poverty, and unprecedented political upheaval (three Prime Ministers and five housing ministers).

CIH director of policy and external affairs James Prestwich sits down with Callum Chomczuk, CIH Scotland national director, Justin Cartwright, CIH Northern Ireland national director, Matt Dicks, CIH Cymru national director and Rachael Williamson, head of policy and external affairs for England to dissect some of the biggest challenges from 2022 and opportunities for the year ahead.

It is clear that the problem with damp and mould is a significant one in the social housing sector.

It has huge impacts on the experiences of tenants and can be difficult to get right. However, it is vital that landlords work with tenants to address the problems where these arise, finding solutions quickly that make a real and lasting difference.

Why watch?

• Understand the long-term implications of damp and mould, and impacts for tenants’ health and wellbeing

• Learn from the experiences of other landlords on how to tackle the issue

• Explore the value of technology to help identify these most at-risk (homes and households)

• Consider what is needed to provide a rounded solution to the problem – repairs, income maximisation etc. (people and resources).