Member Only 31 Mar 2021 | Knowledge

Amplifying the resident voice. Are you really listening?

Onward Homes and Stockport Homes shared their experience of working alongside residents to shape their services and make improvements to their business by listening to, and acting on resident feedback.

Areas of focus were:

  • benefits of engaging with residents
  • examples of how residents’ feedback can shape services
  • how to encourage other colleagues to work effectively with residents
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