Member Only 09 Dec 2020 | Knowledge

Building better boards: Putting tenants at the heart of good governance

This virtual event shined a spotlight on the value that tenants can bring to boards. We heard from Jenny Osbourne from TPAS who delivered a presentation on 'How do we put tenants at the heart of good governance?' Richard Blakeway from the Housing Ombudsman Service delivered a presentation on 'Consumer standards and complaint handling – what do you need to know now?'

Jim Ripley, CEO at Phoenix Community Housing and tenant board members Carmen Simpson and Anne McGurk showcased the value and importance of tenant board members at Phoenix.

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