Member Only 18 Feb 2021 | Knowledge

What does the charter for social housing residents say about landlord performance?

This was the sixth of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper. Jonathan Cox from HouseMark and Debbie Larner from CIH presented and discussed this chapter of the white paper.

Areas of focus were:

  • What information residents should expect
  • To understand how their landlord is performing, what decisions it is making and who is responsible
  • The new satisfaction measures proposed
See more

Become a member and gain full access to our recordings