Member Only 11 Feb 2021 | Knowledge

What does the charter for social housing say about engaging with tenants and residents?

This was the fifth of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper. Our CIH policy experts and guest speaker Darren Hartley, Chief executive, TAROE Trust discussed what the proposals will mean in practice.

Areas explored were:

  • the new expectations about how landlords should engage with their residents and ensure that they are actively listenened and responded to
  • what opportunities there are to shape key areas
  • what actions should be taken to prepare now
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