Our recordings cover a variety of topics - ranging from practical housing management sessions and high-level policy discussions to webinars designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Member Only 10 May 2021 | Knowledge

Mental health awareness week: supporting tenants’ mental health

In late 2020, the Shine a Light campaign released a new report – supporting people with mental health problems - looking at different approaches to help organisations raise their game when working with people who may have mental health problems.

In this session, organisations shared initiatives to better support the mental health of communities they work with, particularly through the very difficult past year, when housing providers have become more proactive.

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Free 29 Apr 2021 | Knowledge

Launch of the UK Housing Review 2021

The annual UK Housing Review is packed with data and analysis about the housing market, social housing, benefits and homelessness. ICIH and the Review’s main authors explored some of the main headlines and findings from across the year, and took a deep dive into issues such as how we deal with homelessness post-Covid, whether schemes to help first-time buyers are working, and whether the government’s housing investment plans will achieve their targets.

You can purchase copies of the UK Housing Review 2021 from our bookshop.

UK Housing Review 2021

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Member Only 22 Apr 2021 | Knowledge

Compassion fatigue in housing

In this vrtual event we explored why compassion fatigue and the emotionally challenging work of front line housing is important for professionals, customers, and organisations as well as the scale of the issue and what can be done to address it.

This event raised important issues impacting the well-being of housing professionals and explored the scale and effects of compassion fatigue in the sector and discussed how we might address this. We looked at the frontline role in the context of the pandemic, and following a decade of austerity to discuss the issues impacting our profession.

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Member Only 21 Apr 2021 | Knowledge

Scotland’s housing leaders’ network: Housing and human rights

The next Scottish Government is likely to legislate so that human rights are incorporated in Scots law. But what does that mean for the housing sector and to what extent is our sector delivering on the human rights of tenants and communities?

We heard what the introduction of new legislation incorporating economic, social and cultural rights into Scots law will mean in practice and discussed how ready is the sector for the changes coming.

You can learn more about the Back the Bill campaign, mentioned by Professor Hoffman at the event, by clicking here.

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Member Only Virtual event 19 Apr 2021 | Knowledge

Leadership forum

The Chartered Institute of Housing and the Institute of Leadership & Management were proud to deliver their third Leadership Exchange.

Our speakers discussed what is on the horizon for our leaders of the future and what the world of work could (and should?) look like, providing evidence focussed insights based on sociological, geographical and economic research and data.

Kate Cooper, Head of research, policy & standards at the Institute of Leadership & Management, also shared TILMs recent research, offering insights into the varied experience of home working and how leaders and managers anticipate their organisations will change in the next 5-10 years.

View the Prezi created by our guest speaker Nick Atkin.

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Free 16 Apr 2021 | Knowledge

CIH membership roadshow

This virtual membership roadshow focussed on the newly introduced CIH professional standards and how it impacts you.

Areas of focus were:

  • the CIH professional standards
  • how the standards will apply to you as a housing professional working in the profession
  • discussions about the standards and how they will apply to all housing professionals.
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Member Only 15 Apr 2021 | Knowledge

Reclassification and the role of tenants

With change on the horizon for the Northern Ireland Housing Executive, set to classify its landlord arm as a mutual or co-operative, CIH Northern Ireland want to give our members the opportunity to play a central role in this conversation going forward.

As part of a wider series looking at this change, our speakers focused on previous social housing stock transfers, both successful and unsuccessful. We also took a closer look at the important role of tenant participation as part of this process and discussed past initiatives that we can learn from.

In addition, here is the film that Mike Owen played as part of his presentation Merthyr Valleys Homes building our mutual

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Member Only 31 Mar 2021 | Knowledge

Amplifying the resident voice. Are you really listening?

Onward Homes and Stockport Homes shared their experience of working alongside residents to shape their services and make improvements to their business by listening to, and acting on resident feedback.

Areas of focus were:

  • benefits of engaging with residents
  • examples of how residents’ feedback can shape services
  • how to encourage other colleagues to work effectively with residents
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Member Only 18 Mar 2021 | Knowledge

Scotland’s housing leaders’ network: Housing to 2040

With the Scottish Government set to launch its 20 year strategy for the housing sector we considered the implication of the plan on the profession, landlords and tenants. We heard how the strategy will impact housing professionals and the service provided for tenants and communities.

Speakers from across the sector considered how the plan meets the ambition set out in the vision, and what measures need to be put in place for the strategy to be realised.

Areas of focus were:

  • The implication of the new strategy on the housing sector and profession
  • Where the challenges will be in delivering the strategy

Additional resources - member-only briefing

What you need to know: the final vision for Housing to 2040

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Member Only 17 Mar 2021 | Knowledge

Tackling social isolation and loneliness amongst older people

This event was the final part of our 2020/21 Older people's virtual housing conference which was delivered in partnership with Erosh and sponsored by Alertacall.

The COVID-19 crisis has changed the way we live and work and the sector has stepped-up in ways which have made a massive difference to the lives of older people, their families and carers. Whilst the pandemic continues, the issues the sector grappled with previously aren’t on pause.

In this session areas explored were:

  • the role housing providers have to play in combatting loneliness and isolation
  • how technology and digitally enhanced daily contact can work alongside housing teams to help reduce loneliness and isolation
  • potential opportunities to reach out to the wider community

In addition, here is the film that Andrew Burns played as part of his presentation Intergenerational choir.

Unfortunately we can't share the film 'Silver Stories' played by Elisabeth Carney-Haworth, as the music only has permission for live airing. However, if you are a housing provider who would like to know more about how you can get involved with Silver Stories, you can contact them via email or complete the contact form on the Silver Stories website.

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Member Only 11 Mar 2021 | Knowledge

Building better boards: the changing world of regulation

Regulation will be changing and it is vital that the sector responds and prepares early for any changes. Our speakers set out the direction of travel for organisations, sharing their experiences plus an update from the Regulator for Social Housing, providing a glimpse into the future and the things that boards need to be preparing for now.

05 Mar 2021 | Careers

National careers week – let’s celebrate careers in housing

We heard from a range of speakers on this full day event dedicated to promoting different aspects of careers in housing.

Topics discussed included:

  • Housing education and courses
  • The different types of organisations within the housing sector
  • Individual case studies highlighting career paths and development opportunities
  • How CIH is supporting members' career development
  • Ways in which we can work with careers professionals to raise awareness of housing as a career choice

Additional resources to support National careers week can be viewed here:

New CIH club in conversation      CIH NCW Sandra Maguire

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Member Only 03 Mar 2021 | Knowledge

Older LGBT people – making care fair

This event was Part four of our 2020 virtual conference in partnership with Erosh and sponsored by Alertacall. We heard about the real challenges that remain around accessible and adaptable housing for older LGBT people and what support is out there.

Aspects expored were:

  • the factors influencing the experiences of older LGBT people receiving care
  • some of the key actions needed to ensure that LGBT people have access to and experience high quality care
  • the practical steps housing professionals could take to better understand how services can respond to better meet the needs of LGBT people
  • practical best practice examples
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Member Only 02 Mar 2021 | Careers

Investing in people - Why apprenticeships are good for business

Employability programmes have significantly grown in importance in the UK and there has never been a more important time to provide opportunity for our communities to thrive during these extremely challenging times.

We heard from Homes for Lambeth about their experience and approach, lessons learned and listened to some of the interns and apprentices about why they chose this path and about their introduction to developing a career in housing.

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Member Only 25 Feb 2021 | Knowledge

What does the charter for social housing residents say about home ownership?

This was the final of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper. Deji Ishola frm MHCLG and Sarah Davis from CIH provided an update on how government plan to increase the supply of good quality social homes and discused its proposals to support residents into home ownership.

Would you like to discuss our recordings with a member of the team?