Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
Cost of Living - Good Practice Reflections
Join us at this Housing Management Masterclass to hear the latest updates and best practice guidance for supporting our teams and residents through the cost of living crisis.
In this webinar, gain the latest insights and practical guidance to help tenants and residents through the cost of living crisis.
As providers work to support tenants through the cost of living pressures, it is important that we take the opportunity to reflect on areas of good practice and discuss what has worked and how we can plan for next winter.
Why watch?
- Understand the broader context and how the energy crisis is driving the cost of living crisis.
- Hear from leading experts on the latest insights and guidance on tackling the cost of living crisis.
- Learn from case studies showcasing ways housing providers work in partnership at a local level to support residents.
Developing an Effective Void Management Strategy
This webinar explores how managing voids efficiently and effectively can result in better outcomes for providers and the relationship with the tenants and communities they serve.
This webinar will explore how managing voids efficiently and effectively can result in better outcomes for providers and the relationship with the tenants and communities they serve.
Why watch?
- Explore innovative solutions for reducing void
- Hear from experts as they share best-practice examples
- Learn how improved void management can better serve prospective tenants and providers
Preventing Refugee and Migrant Homelessness
This session will look at what government, local authorities, housing associations and charities are doing to help prevent refugees, asylum seekers, migrants, and those with no recourse to public funds (NRPF) from becoming homeless.
The past decade has seen a number of conflicts that have triggered humanitarian and refugee crisis across the world. Many Syrian, Afghani and Ukrainian refugees have arrived in the UK and Ireland seeking safety. The arrival of refugees brings with it challenges for housing providers to identify safe and secure accommodation for those fleeing their homeplace.
This session will explore what government, local authorities, housing associations and charities are doing to help provide appropriate accommodation and provision for refugees, migrants, asylum seekers and those with no recourse to public funds (NRPF).
Why watch?
- Learn about the increasing risk of refugee and migrant homelessness
- Hear more about the innovative approaches being adopted to prevent homelessness.
Regional Issues - Developing Affordable Housing in the East Midlands
This webinar covers the national context of affordable housing in the East Midlands region where you will discover the latest developments in housing policy and practice.
In this session you will hear more about strategic housing from a local authority representative and the changing approach to enabling delivery, as well as learning more about good practice and the challenges facing all those involved in delivering affordable housing in the region.
This event is exclusive to CIH members and is particularly relevant to those working in housing associations, local authorities, and partner organisations in the East Midlands and beyond.
Why watch?
- Hear directly about the latest developments in housing policy and practice
- Understand more about the challenges and good practice within different aspects of developing affordable homes in the region
Better Social Housing Review member webinar
This session will look at the key recommendations from the Better Social Housing Review and what housing providers can be doing to support next steps.
The Better Social Housing Review panel published its report in December, setting out a range of recommendations for the sector to consider.
Why watch?
This session will look at the key recommendations from the Better Social Housing Review and what housing providers can be doing to support next steps.
Session speakers:
- James Prestwich, director of policy and external affairs
- Sarah Dunkerley, director of professional development, at the Chartered Institute of Housing.
Session chair:
- Rachael Williamson, head of policy and external affairs, Chartered Institute of Housing
Building Better Boards - Demystifying Asset Management
Join asset management expert Richard Medley as he guides you through everything you need to know.
Asset Management is about so much more than just repairs and maintenance - but what does this commonly used term really mean and how can we do it well? The answer is that we need to actively involve people from across the whole organisation if we are going to tackle the raft of property investment challenges we face.
Why Watch?
This event is exclusive to CIH members and will be particularly relevant to board chairs, board members, local authority councillors and those working in governance-related positions.
In this virtual event, you will:
- Learn from our expert speaker Richard Medley as he guides you through everything you need to know around asset management.
- Discover new ideas to guide your organisation through the complexities of asset management.
Developing Housing Professionals of the Future – Ireland
This virtual event will focus on the CIH Professional Standards and how they can future proof the housing profession in Ireland.
Why Watch?
The housing sector in Ireland is going through a period of unprecedented change. Here at CIH Ireland, we want to support our members and ensure they have the relevant skills, knowledge and expertise to face the future of housing and ultimately support their residents.
In this virtual event, you will:
- Find out more about the CIH Professional Standards
- Understand how the standards will apply to you as a housing professional working in the profession
- Learn how your organisation can create learning & development opportunities that will support both talent attraction & retention.
Driving the Right Culture and Values
Learn about the importance of setting the right culture and encouraging honest conversations within your organization.
The housing sector knows that it hasn’t always got this right, and with a new proactive consumer standard coming we all need to be thinking about how we build a ‘values-based’ approach with tenants and residents at the heart.
This session will provide an opportunity to explore what ‘good’ looks like when it comes to setting and sustaining a positive and open operating culture that promotes constructive challenge, empathetic response and ensures everyone has a voice.
Why Watch?
- Understand what ‘good’ looks like when setting and supporting a positive and open operating culture
- Learn from the experiences of other landlords on how to encourage and empower constructive challenge and ensure everyone’s voice is heard, putting tenants at the heart of the organisation
- Consider what is needed to drive and sustain meaningful culture change
- Take time out to think about the leadership role you can play.
Effective Complaints Handling
Complaints can be a valuable resource if used effectively. This session will look at how resolving complaints well can improve your services and increase customer satisfaction.
Since the pandemic, there has been a sharp rise in complaints which we can see has remained from the 2022 Housing Ombudsman insight report. Complaints will also be one of the key indicators within the Tenant Satisfaction Measures and overall consumer standards.
In this Housing Management Masterclass, we’ll explore how to use complaints to achieve real improvements in services and customer satisfaction. You’ll hear the latest updates and best practice guidance from the Housing Ombudsman and housing providers who have taken measures to effectively handle complaints and improve tenant satisfaction.
Why watch?
- Hear first-hand from the Housing Ombudsman on the lessons learnt from its recent spotlight on complaints
- Learn from case studies showcasing ways in which housing providers are handling complaints effectively
- Explore ways to make complaints a lever to improve services.
Getting it Right on Damp and Mould
Recent events have highlighted the importance of ensuring landlords are taking appropriate and timely action when responding to the occurrence of damp and mould in tenants’ homes.
This session will look at what registered housing providers should be doing to ensure legal compliance.
Why watch?
This webinar will help you understand:
- Landlord legal obligations in respect of damp and mould.
- How to approach access to inspect and undertake works to treat damp and mould - what steps need to be taken to ensure legal compliance?
- What can be learned from the Housing Ombudsman’s findings and Spotlight Report on Damp and Mould - are Landlords using their complaints process to best effect?
