Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Member Only 13 May 2021

Income management - looking back to shape the future

This event focussed on reviewing rental income and support before, during and after lockdown, looking at how managing income and our working practices has changed exponentially in the past year, especially with new technology, systems and applications being introduced. Industry experts shared their holistic approaches to income management during these unprecedented times.

Member Only 13 May 2021

Let's shine a light on mental health

During Mental Health Awareness Week, we were joined by CIH president Aileen Evans and CIH vice-president Jo Richardson as they discussed support for mental health and Wellbeing at Work in Housing, the latest shine a light report that outlines some key things we can all do to better support each other’s mental health.

Ruth Davies from Pobl Homes and Communities talked about her own mental health journey and how it has shaped and impacted her role working in housing, and Michael Gill and Fran Stulberg showcased best practice that exists at Riverside Housing for mental health support and suicide prevention.

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Member Only 10 May 2021

Mental health awareness week: supporting tenants’ mental health

In late 2020, the Shine a Light campaign released a new report – supporting people with mental health problems - looking at different approaches to help organisations raise their game when working with people who may have mental health problems.

In this session, organisations shared initiatives to better support the mental health of communities they work with, particularly through the very difficult past year, when housing providers have become more proactive.

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Free 29 Apr 2021 | Technical update

Launch of the UK Housing Review 2021

The annual UK Housing Review is packed with data and analysis about the housing market, social housing, benefits and homelessness. ICIH and the Review’s main authors explored some of the main headlines and findings from across the year, and took a deep dive into issues such as how we deal with homelessness post-Covid, whether schemes to help first-time buyers are working, and whether the government’s housing investment plans will achieve their targets.

You can purchase copies of the UK Housing Review 2021 from our bookshop.

UK Housing Review 2021

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Member Only 22 Apr 2021

Compassion fatigue in housing

In this vrtual event we explored why compassion fatigue and the emotionally challenging work of front line housing is important for professionals, customers, and organisations as well as the scale of the issue and what can be done to address it.

This event raised important issues impacting the well-being of housing professionals and explored the scale and effects of compassion fatigue in the sector and discussed how we might address this. We looked at the frontline role in the context of the pandemic, and following a decade of austerity to discuss the issues impacting our profession.

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Member Only 21 Apr 2021

Scotland’s housing leaders’ network: Housing and human rights

The next Scottish Government is likely to legislate so that human rights are incorporated in Scots law. But what does that mean for the housing sector and to what extent is our sector delivering on the human rights of tenants and communities?

We heard what the introduction of new legislation incorporating economic, social and cultural rights into Scots law will mean in practice and discussed how ready is the sector for the changes coming.

You can learn more about the Back the Bill campaign, mentioned by Professor Hoffman at the event, by clicking here.

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Member Only Virtual event 19 Apr 2021

Leadership forum

The Chartered Institute of Housing and the Institute of Leadership & Management were proud to deliver their third Leadership Exchange.

Our speakers discussed what is on the horizon for our leaders of the future and what the world of work could (and should?) look like, providing evidence focussed insights based on sociological, geographical and economic research and data.

Kate Cooper, Head of research, policy & standards at the Institute of Leadership & Management, also shared TILMs recent research, offering insights into the varied experience of home working and how leaders and managers anticipate their organisations will change in the next 5-10 years.

View the Prezi created by our guest speaker Nick Atkin.

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Free 16 Apr 2021

CIH membership roadshow

This virtual membership roadshow focussed on the newly introduced CIH professional standards and how it impacts you.

Areas of focus were:

  • the CIH professional standards
  • how the standards will apply to you as a housing professional working in the profession
  • discussions about the standards and how they will apply to all housing professionals.
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Member Only 15 Apr 2021 | Technical update

Reclassification and the role of tenants

With change on the horizon for the Northern Ireland Housing Executive, set to classify its landlord arm as a mutual or co-operative, CIH Northern Ireland want to give our members the opportunity to play a central role in this conversation going forward.

As part of a wider series looking at this change, our speakers focused on previous social housing stock transfers, both successful and unsuccessful. We also took a closer look at the important role of tenant participation as part of this process and discussed past initiatives that we can learn from.

In addition, here is the film that Mike Owen played as part of his presentation Merthyr Valleys Homes building our mutual

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Member Only 31 Mar 2021 | Skills development

Amplifying the resident voice. Are you really listening?

Onward Homes and Stockport Homes shared their experience of working alongside residents to shape their services and make improvements to their business by listening to, and acting on resident feedback.

Areas of focus were:

  • benefits of engaging with residents
  • examples of how residents’ feedback can shape services
  • how to encourage other colleagues to work effectively with residents
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Would you like to discuss our recordings with a member of the team?