This qualification provides a general introduction to the housing sector and is made up of four mandatory units.

What will I learn?
  1. Housing provision and housing organisations (mandatory)
    The range of services offered by landlords and housing organisations, who they deliver them with and how they are financed. Features of housing tenure and the relationship between landlord and tenant.
  2. Customer service for housing (mandatory)
    How to deal with customers and have an awareness of equality and diversity.
  3. Professional development in housing (mandatory)
    The range of roles in housing and what is required to fulfil them. You will explore your personal professional development.
  4. Assets, repairs and maintenance (mandatory)
    The main types of dwellings across the housing stock and how they are maintained and repaired.

To achieve the qualification you must pass all four units.

Do I qualify?
Who can apply to study for this qualification

This qualification is suitable to anyone new to housing or work in a frontline position and want to improve their general awareness of housing or get their initial qualification.

You may enrol if you are not currently working in housing but are considering a frontline housing position as a career option. It can also be useful for tenants, residents and board members wishing to enhance their personal involvement and understanding of housing 

Applicants must be aged 16 or over, should be confident using IT and have access to a computer. A basic level of literacy is also recommended to complete online tasks.

Find a study centre

To find out how much this qualification is and more information please find a study centre below. All the centres below offer this qualification, simply click on each one to find out about the centre and if you're interested use the contact details or visit their website to get more information.

Qualification overview
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