Explore what professionalism means in practice and find out more about our professional standards eLearning modules that enable you to think and improve your professional development needs.
This course looks at the different types of damp and how to identify them. It then focusses on the issues of condensation and mould, how to prevent, how to deal with and how to educate residents on the issues. It also looks at the changes landlord organisations may have to make to policy and practice.
You will receive an overview of housing law affecting the management of secure and assured tenancies together with potential solutions to the most common problems.
With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper/Regulation of Social Housing Bill, Building Safety Act 2022, and complaints processes in social housing.
Develop your knowledge and confidence to be able to manage leasehold properties effectively. Understand the leasehold legal framework and explore the day to day practicalities and challenges in managing leasehold properties.
This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.
Effective anti-social behaviour case management is central to housing management, this course explores the tools available for tackling it effectively.
Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation.
This course offers an in-depth examination of effective governance to equip you with the essential knowledge, skills and behaviour awareness you need.
This session will give you an opportunity to reflect on the causes and impact of stigma, reflect on your own language and behaviours and develop positive ways to champion your professional reputation, the reputation of your organisation and the wider sector.