This online course provides an opportunity for individuals who work across social housing to better understand the Mental Capacity Act 2005 so we can provide a more thoughtful approach to service delivery for social housing customers and communities.
The course is an evidence-based training workshop where attendees are encouraged to consider new approaches to support a recovery path from hoarding in a compassionate and trauma-informed way.
In this course, you’ll explore the key elements of Trauma informed Care (TIC) and Psychologically informed Environments (PIE). You will use practical examples to deepen your understanding of how to achieve better outcomes for service users.
This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.
With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper, Building Safety Bill and complaints processes in social housing.
Effective anti-social behaviour case management is central to housing management, this course explores the tools available for tackling it effectively.
Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation.
This course offers an in-depth examination of effective governance to equip you with the essential knowledge, skills and behaviour awareness you need.
In this course, you’ll examine how to terminate Assured tenancies by serving notice on grounds, how to apply to the court for a possession order and how to obtain a bailiff’s warrant.