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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Accessibility statement

Web accessibility is about making a website accessible so it can be used by people of all abilities and disabilities.

Our aim is make sure that everything we do is accessible to everyone; this of course includes our website, and we are continuously working to increase the accessibility and usability of the site.


At CIH we are committed to ensuring that our website is accessible to the widest possible audience. We have designed our website with accessibility in mind, and as an open, inclusive and responsible organisation we do all we can to listen to our customers and aim to meet their individual needs. Where we are working to improve usability, we will prioritise those changes that appear to have the most impact.

Continual improvement

All internet users have unique requirements, and we understand that it is important to let people access content on our website in their preferred way. If you find some of our pages or documents difficult to access please let us know and we will try to fix the problem and get the content to you in a way which you would like - you can contact us at or on 024 7685 1700.


The Web Accessibility Initiative (WAI) is affiliated with the World Wide Web Consortium (W3C) and works with organisations around the world to increase the accessibility of the web. The WAI are the internationally recognised definitive set of guidelines for accessible web design. Our aim is to meet all priority 1 requirements of the W3C Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Meeting this standard is commonly known as Level A compliance. We also aim to meet as many priority 2 requirements of the WCAG 2.0 as possible. Meeting this standard is commonly known as Level AA compliance.

In December 2010 the BSI – the national standards body - launched the first British Standard (BS 8878) to address web accessibility and the challenge of digital inclusion. When designing our site we followed the guidelines in standard BS 8878.

Our website conforms to the following principles of accessibility:

  • Body text should use the following font family: Arial, Verdana, Helvetica, Sans-serif
  • Block capital letters, italics and excessive underlines should be avoided
  • Content of the site should be written in clear English and easy to scan read
  • Text colour should contrast clearly with the background
  • Text used within links should be easy to understand without relying on specific context provided by surrounding text - for example text such as 'click here' or 'more information' should be avoided
  • All graphics and images should have meaningful alternative text and title tags
  • Colour should not be used exclusively to convey any information
  • The website uses Cascading Style Sheets (CSS), which allows the content to be viewed as raw HTML
How to get the most from our site

Here is some practical guidance to help you to access our content. This allows you - the visitor - to choose how you want to view our website.

Listen to this website with BrowseAloud
BrowseAloud logo
Visitors can listen to our site using BrowseAloud which is free and can be easily downloaded from the BrowseAloud website. For more information about the software visit the BrowseAloud website or download this pdf which contains more information.

Increasing text size

Some users may wish to adjust the size of text on our website. The site should support the larger fonts option in internet browsers. You can change the size of the text on our website by amending your browser settings.

To do this, if you are using:

Microsoft Internet Explorer

  • Open the View menu by clicking 'view' or press 'alt' and 'v'
  • Click ‘text size’ or select by pressing 'x'
  • Choose the text size using your mouse or the up and down arrow keys on your keyboard
  • Click to select your preferred size or press 'enter'
Mozilla Firefox

  • Click 'view' to open the View menu
  • Select 'text size' and then select 'increase' or 'decrease'
  • You can also use the zoom function to magnify the page by pressing ‘Ctrl’ and ‘+' at the same time, or scroll with the wheel of your mouse whilst holding down the 'Ctrl' key
Apple Safari

  • Click 'view' to open the View menu
  • Click 'make text bigger' or 'make text smaller', or use 'Apple' and '+' or 'Apple' and '-' on your keyboard
Alternative text

Images on our website are accompanied by a brief description which describes the image. This can be read out to you when using assistive technologies.

Useful links


Our blog

Talking heads, talking houses.  Read the latest thoughts and comments from CIH

Contact us

Do you want to know more about what we do, or have a question? Give us a call!
024 7685 1700