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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Training courses

Our training programme is designed to ensure housing professionals and organisations are equipped to overcome the challenges they face day-to-day. Delivered by expert trainers in a friendly, stimulating environment, our courses bring together formal training with day-to-day experience, including lots of references to work and the real-life problems and issues delegates face. Small groups mean delegates benefit from a high level of interaction with peers and trainers alike, and content informed by CIH's policy and practice expertise ensures they leave with a greater understanding of current housing issues.


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Addressing dampness and rot and their health implications 

14 September 2017, Edinburgh

Be bold in your career 

This online course begins on Monday 15 May 2017. The final date for registrations will be Thursday 11 May 2017.

Community development: being effective 

25 July 2017, Cardiff

Cultural competency: Working with people from different backgrounds 

9 November 2017, Edinburgh

Customer service excellence 

11 July 2017, North East

Dealing with challenging customers 

25 April 2017, Ipswich

Dealing with challenging customers 

21 July 2017, Yorkshire and Humberside

Dealing with challenging customers 

07 July 2017, East Midlands

Dementia awareness 

9 May 2017, London

Effectively tackling anti social behaviour 

11 September 2017, Coventry

Effectively tackling anti social behaviour 

14 November 2017, London

Equality and diversity for housing professionals 

Register by 27 April 2017 to access online materials

Assignment to be submitted 8 June 2017

Estate management 

6 December 2017, Glasgow

Estate management 

20 June 2017, Edinburgh

First tier tribunal part I: factoring made simple 

10 May 2017, Edinburgh

First tier tribunal part I: factoring made simple 

22 November 2017, Glasgow

First tier tribunal part II: understanding panel decisions on factoring 

10 May 2017, Edinburgh

First tier tribunal part II: understanding panel decisions on factoring 

22 November 2017, Glasgow

Frontline futures: leading change and making a difference 

12 May 2017, Cardiff

Hoading disorder: an understanding 

24 October 2017, Cardiff

Hoarding disorder: an understanding 

20 June 2017, Cardiff

How to maximise rental income through universal credit and housing benefit 

7 June 2017, Edinburgh

How to plan strategically 

17 May 2017, Edinburgh

Improving tenancy sustainment 

12 December 2017, Glasgow

Improving tenancy sustainment 

7 September 2017, Edinburgh

Introduction to development and regeneration 

17 November 2017, London

Introduction to homelessness 

15 September 2017, Coventry

Introduction to homelessness 

20 July 2017, London

Introduction to housing 

28 November 2017, Glasgow

Introduction to housing 

9 May 2017, Edinburgh

Introduction to housing for new staff 

09 May 2017, Coventry

Introduction to housing for new staff 

15 June 2017, London

Introduction to housing for new staff 

8 November 2017, London

Introduction to social housing 

When: 25 May 2017

Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ

Managing challenging behaviour 

12 September 2017, Edinburgh

Managing challenging calls for contact centre staff 

1 November 2017, Edinburgh

Managing challenging calls for contact centre staff 

22 June 2017, Glasgow

Managing professional boundaries 

21 September 2017, Edinburgh

Mediation Skills 

23 May 2017, Edinburgh

Mental health and housing 

When: 29 June 2017

Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ

Mental health in housing practice 

4 October 2017, Glasgow

Repairs reporting skills 

1 June 2017, Edinburgh

Repairs reporting skills 

23 November 2017, Glasgow

Safeguarding vulnerable adults 

5 September 2017, Glasgow

Supporting adults with mental capacity issues 

8 November 2017, Edinburgh

Supporting people to live well with dementia 

24 August 2017, Glasgow

Supporting refugees and sustaining tenancies 

17 May 2017, Glasgow

Supporting refugees and sustaining tenancies 

26 September 2017, Edinburgh

Tenancy management and sustainment 

When: 26 April 2017

Where: CIH Offices Belfast

Tenant participation using a community development approach 

30 November 2017, Edinburgh

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Data protection in practice 

19 September 2017, Glasgow

Guide to developing policies and procedures 

2 June 2017, London

Involving housing service users: how and why 

29 June 2017, Cardiff

Managing neighbourhoods 

13 June 2017, Cardiff

Rent arrears: prevention and management 

8 August 2017, Cardiff

Right to buy and right to acquire 

12 October 2017, Coventry

Right to buy and right to acquire 

11 May 2017, Coventry

Right to buy and right to acquire 

14 August 2017, London

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Fixed term tenancies 

28 July 2017, London

Fixed term tenancies 

5 October 2017, London

Housing law in Wales 

7 June 2017, Cardiff

Housing law in Wales 

12 October 2017, Cardiff

Housing law: anti-social behaviour 

16 November 2017, Edinburgh

Housing Law: Anti-social behaviour 

11 May 2017, Glasgow

Housing law: evictions 

25 May 2017, Glasgow

Housing Law: evictions 

25 October 2017, Edinburgh

Housing law: factoring and property management 

27 July2017, Edinburgh

Housing law: factoring and property management 

26 April 2017, Edinburgh

Housing Law: Factoring and property management 

5 December 2017, Glasgow

Housing law: Introduction to tenancy law 

4 May 2017, Edinburgh

Introduction to housing management law 

01 December 2017, Coventry

Introduction to housing management law 

08 May 2017, Coventry

Introduction to housing management law 

26 October 2017, London

Introduction to housing management law 

7 July 2017, London

Introduction to leasehold management 

24 August 2017, London

Introduction to leasehold management 

18 May 2017, London

Introduction to leasehold management 

7 December 2017, London

Mental health and housing practice 

27 April 2017, Liverpool

Occupancy, tenure and lettings 

11 July 2017, Cardiff

Rent arrears cases after the welfare reforms 

15 June 2017, Coventry

Rent arrears cases after the welfare reforms 

20 September 2017, London

Right to buy in Wales: an understanding 

12 May 2017, Cardiff

Succession, assignment and exchange 

26 April 2017, London

Succession, assignment and exchange 

14 December 2017, Coventry

Succession, assignment and exchange 

24 July 2017, Coventry

Succession, assignment and exchange 

18 October 2017, London

Sustainable tenancies 

18 July 2017, Norwich

Sustainable tenancies 

28 July 2017, South East

Understanding mental health 

06 July 2017, Coventry

Understanding mental health 

24 November 2017, London

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Authentic leadership (Pioneer programme level 3) 

Starts 4th July 2017, South Wales

Building resilience at the frontline 

8 September 2017, London

Building resilience at the frontline 

08 December 2017, Coventry

Building resilience at the frontline 

13 October 2017, Coventry

Coaching skills for managers 

21 September 2017, London

Contract Law 

29 September 2017, Coventry

Contract law 

20 November 2017, London

Contract law 

19 May 2017, London

Contract Management 

26 May 2017, Coventry

Delivering strategic asset management 

8 June 2017, Cardiff

Designing constructive challenge 

28 June 2017, Cardiff

Effective management in housing programme 

London
Day 1 - 3 October 2017
Day 2 - 7 November 2017
Day 3 - 5 December 2017
Day 4 - 16 January 2018

Effective management in housing programme 

London
Day 1 - 26 April 2017
Day 2 - 25 May 2017
Day 3 - 21 June 2017
Day 4 - 18 July 2017

Frontline futures: leading change and making a difference 

12 May 2017, Cardiff

Inspirational leadership (Pioneer programme level 1) 

Starts 15th May 2017, North Wales

Inspirational leadership (Pioneer programme level 1) 

Starts 4th May 2017, South Wales

Obtaining risk assurance 

19 July 2017, Cardiff

Resilience 

19 July 2017, Oldham

Transformational leadership (Pioneer programme level 2) 

Starts 12th September 2017, South Wales

Transformational leadership (Pioneer programme level 2) 

Starts 25th September 2017, North Wales

 

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Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

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