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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Training courses

Our training programme is designed to ensure housing professionals and organisations are equipped to overcome the challenges they face day-to-day. Delivered by expert trainers in a friendly and stimulating environment, our courses bring together formal training with the sharing of best practice. We also offer bespoke in-house training to suit the needs of your staff members and organisation.

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Frontline futures: Leading change and making a difference 

Starts 12 November 2019, Cardiff

Introduction to development and regeneration 

3rd December 2019, London

Introduction to Housing 

3 October 2019, The Place Hotel, Edinburgh

Introduction to housing for new staff 

26 November 2019, London

Introduction to housing for new staff 

20 September 2019, London

Writing Policies and Procedures 

29 November 2019

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Rent arrears cases after the welfare reforms 

4 October 2019, London

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Effective management in housing programme 


Day 1 - 11 October 2019

Day 2 - 7 November 2019

Day 3 - 5 December 2019

Day 4 - 16 January 2020

Operational development 

11 November 2019, London

Service design in practice 

Starts 7 October 2019, Cardiff

The next level of customer care 

4 November 2019, London


In-house training and qualifications

CIH Housing Academy can deliver training courses and qualifications in-house at your organisation or at a local venue, and even work with your organisation to build a tailored programme designed to meet the needs of your staff.

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