Finalists

Excellence in Customer Service

Project category

Excellence in Customer Service

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service.  

The finalists are:

  • Cassiltoun Connects, Cassiltoun Housing Association
  • Castlehill Housing Association – Digital Switchover: Your Home, Your Choice, Castlehill Housing Association
  • Customer Experience Transformation, Horizon Housing Association
  • Healthy Homes, Heard Voices, Muirhouse Housing Association
  • Here to Help, Blairtummock HA
  • Serving customers through relationship-based tenancy sustainment, Homes for Good
  • Shaping ‘Making homes and lives better 2026-31’ - Designing Services Around Real Lives, Wheatley Group
  • Tenant Advice Service, Harbour Homes in partnership with Harbour Homes (formerly Port of Leith Housing Association)
  • Transforming Housing Services Through Trauma Informed Practice and Co-location, East Ayrshire Council.

Excellence in Housing Innovation

Project category

Excellence in Housing Innovation

This award is aimed at programmes or projects that demonstrate an innovative approach which has made a real difference to the lives of tenants or customers. This could be any new product, service, or technology – being able to demonstrate innovation is the key. 

The finalists are:

  • A New Model for High-Rise Fire Safety, The City of Edinburgh Council in partnership with Harmony Fire 
  • Connection & Creativity: Reimagining Homelessness Prevention Through Co-production and Creativity, North Lanarkshire Council in partnership with Simon Community Scotland
  • Every Case Visible, Every Tenant Heard: Transforming the Response to Damp, Condensation and Mould, Aberdeenshire Council
  • Gigha Energy Resilience Project, Fyne Homes in partnership with Clyde Net Zero
  • New Avenue Living Mid-Market Rent Fund, Places for People 
  • Orkney Community Housing Bonds, Orkney Housing Association
  • Rent Insights, West Dunbartonshire Council
  • Two Digital Solutions, One Transformational Year, Curb PSL in partnership with Link Group Ltd.

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Working in Partnership

Project category

Working in Partnership

This award will celebrate partnership and collaboration across the housing spectrum.

The finalists are:

  • Borders Housing Network Domestic Abuse Project, Berwickshire Housing Association in partnership with Eildon Housing Association, Waverley Housing Association, Scottish Borders Housing Association
  • Craigmillar and Niddrie Bonfire Night ASB Initiative, Places for People Scotland
  • Eildon Community Partnerships, Eildon Housing Association in partnership with Art in Healthcare, Cyrenians FareShare/Felix, Scottish Borders Council
  • FLAIR MND Pledge, Bridgewater HA in partnership with MND Scotland, FLAIR: Barrhead HA, Bridgewater HA, Paisely HA, Ferguslie Park HA Linstone HA, Williamsburgh HA; & Care and Repair Renfrewshire, East Renfrewshire and Inverclyde
  • Fairer Approaches to Public Debt Working Group – Preventing Homelessness and Reducing Poverty and Inequality in Housing and Beyond, Clackmannanshire Council's Housing in partnership with Aberlour Children's Charity / Clackmannanshire Family Wellbeing Partnership
  • Harriett Gardens – Transforming homelessness support through partnership working, South Lanarkshire Council in partnership with Social Bite and The Salvation Army
  • Housing First Orkney, Orkney Housing Association in partnership with Orkney Blide Trust, Womens Aid Orkney, The Rock Trust
  • NL REACH - North Lanarkshire's Responsive, Enabling, Accessible, Community Hub, North Lanarkshire Council in partnership with NLC Housing, NLC Education & Families Social Work, NLC Adult Health & Social Care Partnership, NHS Lanarkshire - Health Improvement, Socialudo, NLC Addiction Recovery Teams (ART), Police Scotland - Partnerships Lanarkshire Division, Routes to Work, New College Lanarkshire, Clyde Valley Housing Association, Simon Community Scotland, Turning Point Scotland
  • Providing a Warm Welcome to New Scots in Falkirk, Falkirk Council
  • Resilience In Housing, Kingdom Housing in partnership with Change Mental Health
  • Supporting People Living in Unsafe Clutter and Hoarding Environments: A Trauma-Informed Multi-Agency Approach to Risk Reduction, Wellbeing and Tenancy Sustainment, Perth & Kinross Council in partnership with Perth & Kinross Council Housing Services – Locality Housing Teams Tenant Wellbeing and Safety Officer (TWSO) role General Practitioners / GP Sub-Committee / Primary Care Perth & Kinross Council Social Work / Adult & Child Protection NHS Tayside / Community Mental Health Teams Scottish Fire & Rescue Service Environmental Health, Waste Services and Community Safety Housing Support, Welfare Rights, Housing Options and relevant third sector / animal welfare partners Tenants, households, neighbouring residents and responding services Legal Services, contractors and other case-specific partners where required.

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Excellence in Development for Affordable Housing

Project category

Excellence in Development for Affordable Housing

Scotland’s housing sector has continued working hard to deliver much-needed affordable housing, and this award recognises developers who have built new residential developments in any recognised affordable tenure.

The finalists are:

  • Altyre Street, Glasgow, McTaggart Construction in partnership with Tollcross Housing Association 
  • Cottages Park, Lochalsh and Skye Housing Association in partnership with Raasay Development Trust
  • Re-development of the Gypsy/Traveller Site at Westhaugh, Alloa, Clackmannanshire Council
  • The Kilbeg Village Programme, Sabhal Mor Ostaig in partnership with Community Housing Trust, Highlands & Islands Enterprise, award-winning Architects Rural Design, and Local Builder James Mac Queen Ltd
  • Willox Park, West Dunbartonshire Council
  • Woodend Farm, Falkirk Council in partnership with Historic Environment Scotland & Falkirk Councils Conservation Officer.

Excellence in Tenant Scrutiny

Project category

Excellence in Tenant Scrutiny

This award is aimed at landlords and their tenants who can show excellence in working collaboratively to scrutinise work, or to embed scrutiny within the culture of the organisation.

The finalists are:

  • Craigdale Tenants' Table, Craigdale HA
  • Gillian Scott, Govanhill HA
  • Many Voices, One Purpose: How Diverse Tenants Are Shaping Service Delivery at Paragon, Paragon Housing Association
  • New Build Management: Quality Assurance and Handover of New Build Properties, Kingdom Housing Association in partnership with Tenants Information Service (TIS)
  • Ochil Voice Tenant Scrutiny Group, Ochil View housing Association 
  • Riverside Scotland Service Improvement Group, Riverside Scotland
  • Supporting tenancy sustainment - Wheatley’s Scrutiny Panel thematic review, Wheatley Group
  • Tenant Voice in Action: Driving Change Through Independent Scrutiny, Link Tenant Scrutiny Panel in partnership with Link Group
  • Void Lettable standards - handing over great homes, OTRA - Osprey Tenants & residents Association.

Excellence in the Private Rented Sector

Project category

Excellence in the Private Rented Sector

This award is open to all organisations operating in the private rented sector in Scotland. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation. 

The finalists are:

  • New Avenue Living Mid-Market Rent Fund, Places for People
  • Two Digital Solutions, One Transformational Year, Curb PSL in partnership with Link Group Ltd.

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Excellence in Regeneration and Sustainability

Project category

Excellence in Regeneration and Sustainability

This award acknowledges the critical importance of a range of bodies, organisations and local groups in revitalising communities and neighbourhoods. It also recognises that physical improvements go hand-in-hand with social and economic developments to make a real difference to people’s lives.

The finalists are:

  • Braehead, Bonhill, West Dunbartonshire Council
  • Conversion of a Derelict Town Centre Bar into a Residential Home, Scottish Borders Council in partnership with Property owners Sheila & David Mclean
  • Johnstone Castle, McTaggart Construction in partnership with C~urb, part of Link Group
  • New City House, Dunfermline, Kingdom Housing Association in partnership with Campion Homes
  • Pennyburn - Retrofit Project, Riverside Scotland in partnership with Union Technical Services
  • Pomarium Street Regeneration, Perth and Kinross Council 
  • Regeneration of Manse Gardens, Strachur, Trust Housing Association 
  • Shawbridge Arcade, Pollokshaws, Wheatley Group in partnership with CCG (Scotland) and Coltart Earley Architecture
  • The Kilbeg Village Programme, Sabhal Mor Ostaig in partnership with Community Housing Trust, Highlands & Islands Enterprise, James MacQueens
  • The Quadrangle, Lar Projects Ltd.

Housing Organisation of the Year

Project category

Housing Organisation of the Year

This award recognises the social landlord or letting agency that has delivered a truly excellent service for their tenants over the past year.

The finalists are:

  • Barrhead Housing, Barrhead Housing Association
  • Celebrating 40 years with sector-leading innovations, Orkney Housing Association
  • Delivering excellence for tenants and communities, Grampian Housing Association Ltd
  • Hanover is Leading the Way, Hanover Scotland
  • Impact Beyond Size: Proving that ambition, not scale, defines success, Horizon Housing Association
  • Osprey Housing delivering high performance, Osprey Housing.

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Excellence in Learning and Development

Project category

Excellence in Learning and Development

This award will recognise organisations who are leading the way in driving professionalism, learning and development while delivery a great service for tenants. We want to hear from organisations who are fantastic to work for and drive good outcomes for their staff as part of the day job.

The finalists are:

  • "Fit Like?" Wellbeing and resilience programme, Osprey Housing
  • Learning That Delivers: Owning It And Embedding Continuous Improvement Across Riverside Scotland, Riverside Scotland.

Excellence in Health and Wellbeing

Project category

Excellence in Health and Wellbeing

The right to an adequate standard of housing is inextricably linked to the right to the highest attainable standard of health. The right to health is a shared and inclusive right and good quality, sustainable housing is key to fulfilling this for individuals, families and communities. 

We want to hear from organisation who have made commitments to improve the health and wellbeing of the communities they serve.

The finalists are:

  • Home, Health & Hope - Transforming Lives Through Tenancy Sustainment, Horizon Housing Association 
  • Sharon Freeman, Queens Cross Housing Association
  • Tenant advice Service, Harbour Homes
  • Willox Park, West Dunbartonshire Council.

Housing-Led Approaches to Ending Homelessness

Project category

Housing-Led Approaches to Ending Homelessness

This award celebrates projects, initiatives and organisations working to prevent or relieve homelessness in their communities. Judges will be looking for collaboration and evidence of positive change.

The finalists are:

  • Fife's Whole Systems Approach, Turning Point Scotland in partnership with Council
  • From Displacement to Home: Link Group’s Ukrainian Resettlement Programme, Link Group Ltd
  • Hope Starts at Home (River Clyde Homes Community Connector Initiative), River Clyde Homes
  • Preventing Homelessness, Protecting Wellbeing: Acquiring Homes with Sitting Tenants, East Ayrshire Council
  • Ready, Steady, Roots, West of Scotland Housing Association in partnership with Willowacre Trust, SFHA and Scottish Government
  • South Lanarkshire’s housing-led response to the Housing Emergency: Partnership, Planning and Temporary Accommodation Transformation, South Lanarkshire Council.

Excellence in Accessibility and Inclusion

Project category

Excellence in Accessibility and Inclusion

As we get older the need for accessible housing to support independent living is more important than ever. This award recognises housing organisations whose new build design or retrofit projects and approaches enhance accessibility, inclusion and customers ability to live in their own home safely and as independently as possible.

The finalists are:

  • Mount Pleasant, West Dunbartonshire Council
  • Pawsitive Change: How Link Group and Dogs Trust Created More Inclusive Housing Through Partnership, Link Group in partnership with Dogs Trust
  • Ryan Place, Hillcrest Homes in partnership with Hillcrest and Dundee City Council
  • Willox Park, McTaggart Construction in partnership with West Dunbartonshire Council.

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Net Zero in Housing

Project category

Net Zero in Housing

The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve the Scottish Governments’ net zero targets. 

This award celebrates organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions. Applicants may consider new developments, retrofit projects or any other initiatives that have helped reduce carbon emissions.

The finalists are:

  • D to C Energy Efficiency Project, Highland Council
  • Granite Homes Towards Net Zero: Creating New Homes Inside Old Houses, Aberdeenshire Council
  • Linen Place & Lavender Gardens, West Dunbartonshire Council
  • Pennyburn - Netzero retrofit project, Riverside Scotland in partnership with Union Technical services
  • Rockfield Gardens, Glenrothes - Net Zero Retrofit, Glen Housing Association in partnership with Changeworks, Sureserve, Scottish Government Social Housing Net Zero Heat Fund and CAF Bank 
  • Smart Storage Heating Project, South Lanarkshire Council
  • South Ayrshire Area Based Scheme Programme, South Ayrshire Council in partnership with Energy Agency.

The Marion Gibbs Award for Equality in Housing

Project category

The Marion Gibbs Award for Equality in Housing

This award celebrates projects, initiatives and organisations working to promote equality, diversity and inclusion and address housing disadvantage, including those supporting people with specific protected characteristics or redressing specific inequality.This initiative can be focused on changes within an organisation or on the services received by tenants. 

The finalists are:

  • Connection & Creativity: Breaking Down Barriers and Building Community Inclusion, North Lanarkshire Council in partnership with Simon Community Scotland
  • Different Together: using equity, diversity and inclusion (EDI) data, lived experience and customer voice, Wheatley Group
  • Double Dykes Gypsy/Traveller Chalet Replacement Project, Perth and Kinross Council
  • South Lanarkshire Futures Project, South Lanarkshire Council in partnership with Bernardo's and South Lanarkshire Health & Social Care Partnership 
  • Valuing People's Differences, Maryhill Housing Association.

Apprentice of the Year

Individual category

Apprentice of the Year

This award recognises the contribution of apprentices across the length and breadth of the housing sector in different areas and specialisms. The winner of this award will have demonstrated their commitment to personal development with achievement and attainment in learning.

Through their contributions in the workplace, applicants should demonstrate that they have exceeded expectations and made a difference to the organisation they work in. They will also be able to provide evidence of approaching day to day work with a positive outlook and demonstrating a willingness to be creative and innovation. 

The finalists are:

  • Aaron Hodge, South Lanarkshire Council
  • Ade Oderinde, Maryhill Housing Association
  • Declan McQuade, Homes for Good
  • Emmanuel Onamade, Wheatley Group
  • Isaac Henderson, Stirling Council
  • Melissa Corrigan, South Lanarkshire Council
  • Niamh Lyons, Lowther Homes.

Excellence in Leadership

Individual category

Excellence in Leadership

This award is for an individual and recognises excellent leadership in the sector. It aims to demonstrate the quality of leaders in housing and highlight how brilliant housing people are. 

The finalists are:

  • Angela Currie, Hanover Scotland
  • Angela Docherty - Leadership That Changes Lives: Angela, River Clyde Homes
  • Angus Lamont, Cairn Housing Association
  • Colin Stewart, Tenants Together (Scotland)
  • Craig David Spence, Orkney Housing Association
  • Cristina Chirilov, Govanhill Housing Association
  • Fiona Morrison, Hillcrest Homes
  • Graham Budge, Budge Property
  • Jim Strang, Riverside Scotland
  • Lawrence Coen, Retail Trust
  • Maureen Combe, Harbour Homes
  • Mareta Greig, Whiteinch and Scotstoun Housing Association
  • Michelle Meldrum Berwickshire Housing Association
  • Tom Barclay, Kingdom Group, Kingdom Housing Association
  • Tracy Lennon, North Lanarkshire Council.

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Housing Team of the Year

Team category

Housing Team of the Year

The title of housing team of the year will be awarded to a team who have delivered an outstanding contribution to their organisation and for the housing sector. The award is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services.  

The finalists are:

  • A2D Project Team, Castlehill Housing Association
  • Craigdale HA, Craigdale HA
  • Financial Wellbeing Team, River Clyde Homes
  • Housing Services Team, Cassiltoun Housing Association
  • John Mills, Fife Council
  • Lyndsey Mateer on behalf of Mid Inverness Housing Management Team, Highland Council
  • Neighbourhood Support Services, Kingdom Housing Association.

Young Achiever in Housing

Individual category

Young Achiever in Housing

The award celebrates individuals who can demonstrate that they have shown passion, commitment, and flair in delivering services for tenants and residents.

The finalists are:

  • Aidan Lewis, Falkirk Council
  • Amber Lee, Kingdom Housing Association
  • Dillan Carter, Grampian Housing Association Ltd
  • Emily Humphreys, Highland Council
  • Holly Woodrow, West Dunbartonshire Council
  • Jenna Freer, South Lanarkshire Council
  • Louis Kennedy, Link Group
  • Louis Stevenson, South Lanarkshire Council
  • Rory Fairbairn, Berwickshire Housing Association
  • Ryan Munro, Kingdom Housing.
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