Welsh Housing Awards 2025

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams that go above and beyond to deliver truly outstanding customer service. 

The finalists are:

• Financial Inclusion Team, Tai Tarian
• Customer Satisfaction at North Wales Housing – making a difference by providing homes in communities where people love to live, North Wales Housing
• D.A.V.E - our Hafod van, Hafod

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This award recognises organisations that have demonstrated excellence in their approach to the health and wellbeing of staff and/or tenants.

The finalists are:

• Digital Social Cafe, Merthyr Tydfil Housing Association
• Hedyn and Dragons in the community, Hedyn
• Skills for Life: building resilience and opportunities, United Welsh

This award recognises programmes or projects that clearly demonstrate an innovative approach which has made a real difference to the lives of tenants and customers.

The finalists are:

• Royal Victoria Court, Newport, Tirion Homes in partnership with Lovell Homes, Welsh Government & M&G Investments Ltd. 
• Tai ar y Cyd, Welsh Government in partnership with 24 Social landlords
• Gasworks Site, Cardiff Council in partnership with Wates Residential
• Digital Reassurance: From Analogue to Digital, Monmouthshire Housing Association in partnership with TSA, Careium, Orestone
• Video Triage for Heating Repairs, Pobl Group in partnership with Help Me Fix
• Own Home Cymru 0% deposit mortgage, Wales & West Housing in partnership with MT Polo Limited, Principality Building Society, Monmouthshire Building Society
• Plas Alltran Re-development, Isle of Anglesey County Council in partnership with Cadw, Welsh Government (Social Housing Grant, Transforming Towns) Housing Services

This award recognises organisations leading on promoting equality and diversity within their businesses

The finalists are:

• Driving Meaningful Change Through Inclusion, Valleys to Coast in partnership with Valleys to Coast
• EmpowerED, Cartrefi Conwy
• Gwent BOOST, The Wallich in partnership with Tai Pawb, Welsh Refugee Council, Coproduction Network for Wales, Cyfannol Womens Aid, St Giles Trust, Caerphilly County Council, Aneurin Bevan Health Board

This award recognises partnership and collaboration across the housing spectrum. 

The finalists are:

• LENS WHQS animation videos, Hafod in partnership with Hafod, Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA, and Trivallis
• Managing Better, Care & Repair Cymru in partnership with RNIB Cymru, RNID, Alzheimer’s Society Cymru, Stroke Association Wales 
• Tredegar Park Primary & Hedyn: A Collaborative Model for Community-Focused Education, Hedyn in partnership with Tredegar Park Primary & Vial Energi
• Holman House, Caldicot, Monmouthshire Housing Association
• Plas Alltran Redevelopment, Isle of Anglesey County Council in partnership with Cadw, Welsh Government (Social Housing Grant, Transforming Towns) Housing Services

The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve Welsh government’s net zero targets by 2050. This award recognises organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions.

The finalists are:

• Parc Eirin, Tirion Homes in partnership with Pobl Group, Kensa, Morganstone, Synergie, Welsh Government
• Llwyn Aethnen – A Cardiff Living Project, Wates Residential

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This award recognises projects, initiatives and organisations which have gone above and beyond, working to support their communities during difficult times. 

The finalists are:

• Tredegar Park Primary & Hedyn: A Collaborative Model for Community-Focused Education, Hedyn in partnership with Tredegar Park Primary
• Pentop Fun Days Project, Wales & West Housing 
• Growth for Good Community Food Growing Hubs, Valleys to Coast
• Tai Tarian Enhanced Housing and Support Service: Empowering Independence through Person-Centered Support, Tai Tarian

This award recognises the contribution of organisations involved in building new social and affordable homes across Wales. 

The finalists are:

• County Flats Innovative Refurbishment & New Build, Tai Tarian Ltd
• Tir Coed, Gwersyllt, Wales & West Housing
• Chartist Garden Village: Excellence in Design, Delivery, and Community Impact, Pobl Group in partnership with Caerphilly County Borough Council
• Plas Alltran Redevelopment, Isle of Anglesey County Council in partnership with Cadw, Welsh Government (Social Housing Grant, Transforming Towns) Housing Services
• Royal Victoria Court, Lovell Partnerships in partnership with Tirion Homes, Welsh Government & Hedyn

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This award recognises the contribution that contractors can make towards the local community and economy.

The finalists are:

• Track 2000, Hafod Housing
• St Mellons Community Living Project - Cardiff Council and Lovell, Lovell Partnerships Ltd
• Little Haven (Former Bettws in Bloom)     Little Haven Community Centre: A Story of Partnership, Transformation, and Social Value, Hedyn
• Willis Construction – Celebrating 40 Years of Building a Brighter Tomorrow, Willis Construction Limited

This award recognises the critical importance of a range of bodies, organisations and local groups in revitalising and regenerating local communities and neighbourhoods. It also recognises that physical improvements go hand in hand with social and economic developments to make a real difference to people’s lives.

The award acknowledges activity that aims to create places that are healthier, wealthier, fairer, smarter, stronger and greener.

The finalists are:

• The Mil Canton, Tirion Homes in partnership with Powell Dobson Architects, Lovell Homes, Principality Building Society, Welsh Government & M & G investments
• Maes Yr Hufenfa, Wales & West Housing
• Chartist Garden Village: Positive Placemaking in Action, Pobl Group
• Aberegele Western Gateway, Cartrefi Conwy

This award recognises landlords who play a vital part in providing housing-related support to a wide range of people. 

The finalists are:

• Connections at the Oche, Tai Tarian
• Extra care at Hafod, Hafod
• Tŷ’r Orsaf: Building Independence, Belonging and Community, Linc Cymru (Part of Pobl Group)

In challenging times, being there for your community is exceptionally important. Whether you’re a housing organisation whose communication with their tenants and residents has been outstanding, keeping them fully informed and supported or helping them to stay connected; or, you’re an organisation that has led a local or national campaign to persuade key decision-makers to move in a certain direction on legislation or policy, this award recognises the impact of campaigns.

The finalists are:

• I'm in, Valleys to Coast
• Cost Of Living Roadshow, Grwp Cynefin - Community Initiatives Team
• #lovewhereyoulive, Monmouthshire Housing Association

This award recognises organisations who are leading the way in driving professionalism, learning and development while delivering a great service for tenants.

The finalists are:

• Housing Trainee Programme, Tai Tarian
• Repairs Academy, Cardiff Council
• Llanw Learning & Development Journey, Valleys to Coast
• Delivering Excellence in Property: Mastering Residential Letting, Gower College Swansea in partnership with Dawsons Estate Agents, Rent Smart Wales, Newydd Housing Association, Cadwyn, Cardiff Council
• Seeds to Lead, United Welsh in partnership with Insight HRC

This award celebrates organisations, individuals or projects that have worked towards preventing or relieving homelessness in the communities they work in.

The finalists are:

• Tŷ Gwenllian, North Wales Housing Association 
• Rebuilding Futures: The Ty Catwg Approach, Taff Housing in partnership with Vale of Glamorgan Council

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This award recognises innovative approaches to engagement with tenants, enabling them to take a full and active role in the scrutiny of their landlord.

The winner will be announced on the night.

This award is open to all organisations operating in the private rented sector in Wales. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation.

The winner will be announced on the night.

This award recognises teams who have delivered an outstanding contribution to their organisation and for the housing sector. It is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services. 

The finalists are:

• John James, Mark Woodhouse, James Evans, Leanne Thomas, Rhodri Beaumont, Jo Williams, Julie Norris, Jessica Stait, Alison Laird, Owain Jones, Barcud
• Llanw Business Support Team, Valleys to Coast
• Chris Braithwaite, North Wales Housing
• Carrie Bray and Rhian Phillips, Trivallis
• Rent team, United Welsh

This award celebrates individuals who can demonstrate that they have shown passion, commitment and flair in delivering services for tenants and residents.

The finalists are:

• Rory Clapham, Hafod
• Tomas Davies, Caredig Ltd

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