Welsh Housing Awards 2026

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams that go above and beyond to deliver truly outstanding customer service. We are looking for organisations that have used an innovative approach to gain insight into their customer needs and experiences and have used this to transform services to customers. 

The finalists are:

• How Llanw transformed repairs and maintenance, Llanw in partnership with Valleys to Coast
• Transforming Complaints into Service Excellence, Valleys to Coast

This award recognises organisations that have demonstrated excellence in their approach to the health and wellbeing of staff and/or tenants. We are looking to hear about new projects or initiatives which have improved health and wellbeing outcomes for the people connected to your organisation.

The finalists are:

• Caerau Wall Insulation Scheme, Warmworks in partnership with Bridgend County Borough Council
• Cardiff Council Community Living Service – Housing for Older people, Cardiff Council in partnership with Radis Community Care
• Gwent Hoarding Task Force, Holistic Hoarding in partnership with Gwent Regional Partnership Board 
• Well at Work: Putting People at the Heart of Tai Tarian, Tai Tarian

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This award recognises landlords who play a vital part in providing housing-related support to a wide range of people. Projects should work directly with individuals, families and carers to empower people to live a desirable quality of life, supporting their goals, ambitions and aspirations through providing a high-quality housing and support environment. 

The finalists are:

• Adra Supported Independent Living, Adra Housing Association
• Ford Road Supported Living, First Choice Housing Association in partnership with Aneurin Bevan University Health Board and Walsingham support 
• Neuadd Maldwyn, Welshpool, ClwydAlyn in partnership with Powys County Council 
• Restoring pride and connection in our communities, Valleys to Coast
• Ty Heulog Extra Care Scheme, Hafod Housing

This award recognises programmes or projects that clearly demonstrate an innovative approach which has made a real difference to the lives of tenants and customers. This could be any new product, service or technology, in any sphere e.g. decarbonisation – being able to demonstrate innovation is key.

The finalists are:

• Budget Blocks, Merthyr Tydfil Housing Association 
• Living Well, Living Together / Daisy Referrals, Trivallis in partnership with News Pathways and Safer Merthyr Tydfil
• Thrive Project, ateb

This award recognises the contribution that contractors can make towards the local community and economy. We want to hear from organisations who can clearly demonstrate that they have embedded delivering community benefits into their work programmes.

The finalists are:

• Long Meadow Development, Hedyn in partnership with Hale Group
• Ringland Regeneration, Lovell Partnerships Ltd in partnership with Hedyn

This award recognises partnership and collaboration across the housing spectrum. We want to hear from organisations who have developed, delivered or driven progress through working with partners in and outside of housing.

The finalists are:

• Connected for change: The Hafod and Aico partnership, Hafod in partnership with Aico
• Erosh’s CIH Level 3 Housing Practice (Independent Living Pathways) and Open Access Training Programme, Erosh
• Optimised Retrofit: Supporting residents beyond the technology, Warm Wales in partnership with ClwydAlyn
• Sustainable Partnerships in Action: ClwydAlyn, Isle of Anglesey County Council and Williams Homes (Bala) Delivering Low-Carbon, High-Quality MMC Housing in North Wales, lwydAlyn in partnership with Isle of Anglesey County Council and Williams Homes (Bala) 
• Working together to increase Temporary Supported Accommodation to help prevent homelessness in Swansea – The Llys Glas Story, Swansea Council in partnership with Codi Group and Welsh Government

This award recognises projects, initiatives and organisations which have gone above and beyond, working to support their communities during difficult times. 

The finalists are:

• Don't Walk By, Pembrokeshire County Council
• Fir Tree Drive: Together creating lasting impact, Hafod
• Gower Davies Court Residents Association – Building Community, Reducing Isolation, Cynon Taf Community Group
• Long Meadow Development, Hedyn in partnership with Hale Group
• One Team, One Home, Cartrefi Conwy
• Sustaining a Legacy - Children's Residential Care Home Community Regeneration, The Community Impact Initiative C.I.C. in partnership with Tai Heulwen

This award recognises the contribution of organisations involved in building new social and affordable homes across Wales. We want to hear about homes at the cutting edge of innovation, which, through their construction, have not only helped meet housing need but in the process have delivered multiple benefits for the local communities in which they’re situated. 

The finalists are:

• Augustus Grange, Lovell Partnerships in partnership with Codi Group, Pembrokeshire County Council and Welsh Government
• Llys yr Odyn, Hafod in partnership with JG Hale Group, Cardiff Council and Welsh Government 
• Tŷ Darran, Caerphilly County Borough Council in partnership with Pentan, Willmott Dixon and Currie & Brown

The housing sector, like many others, is faced with the challenge of making homes more efficient in order to tackle fuel poverty as well as cutting carbon emissions to achieve Welsh government’s net zero targets by 2050. This award recognises organisations that can demonstrate they have overcome some of the significant challenges in making our homes more efficient. Applicants may consider new developments, retrofit projects or any other initiatives that have improved the efficiency of our homes, supported tenants in reducing fuel bills, and helped reduce carbon emissions.

The finalists are:

• 144 ultra-low-carbon homes at Gwyfaen, JG Hale Group Ltd in partnership with Codi Group 
• Asset Strategy and Sustainability at Trivallis, Trivallis
• Cartrefi Hydrogen Homes, Wales & West Utilities in partnership with Codi Group
• Onnen: Driving Sustainable Homes Through Partnership, Innovation and Retrofit Excellence, ClwydAlyn and Cartrefi Conwy 
• Powering a sustainable future, Hafod
• Reimagining Solar for Sheltered Housing – Swn yr Afon, Trivallis

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The finalists are:

• Dawsons Link with Gower College, Dawsons Estate Agents in partnership with Gower College
• Empower management development programme at Trivallis, Trivallis
• Growing Our Own: Building a Culture of Leadership, Learning and Opportunity, Tai Tarian
• Housing Trainee Programme CIH qualifications, Adra (Tai) Cyfyngedig
• Summer Temp Programme 2026, Tai Tarian

This award celebrates organisations, individuals or projects that have worked towards preventing or relieving homelessness in the communities they work in.

The finalists are:

• Enhanced Housing Team - One year in, Tai Tarian
• Holistic Hoarding, Holistic Hoarding CIC in partnership with Caerphilly Council 
• Support at Cardiff Young Persons' Schemes, Hafod in partnership with Llamau

This award recognises innovative approaches to engagement with tenants, enabling them to take a full and active role in the scrutiny of their landlord.

The finalists are:

• Customer Commitment, Cynon Taf Community Housing Group
• Make Our house a home - Co-designing the Tai Tarian repairs promise, Tai Tarian 
• National Independent Tenant Voice Cymru (NITVC), NITVC in partnership with Foundational Economy Alliance
• Participation through innovation: Hafod's healthy homes journey, Hafod
• Repair Customer and Staff Mapping Journey Mapping and Action Plan 2026 (Tenant Service Quality Assesors), Vale of Glamorgan County Borough Council in partnership with Vale Homes - (Tenant Consultative Body - Working Group)
• Valleys to Coast's Customer and Community Voice Commitment, Valleys to Coast

This award recognises organisations leading on promoting equality and diversity within their businesses. We want to hear from organisations who are driving positive, meaningful change and contributing to building a truly inclusive community.

The finalists are:

• A community of many voice at Bute Street, JG Hale Group Ltd in partnership with Cardiff Council
• Belonging Without Fear - Creating Safer, More Inclusive Communities, Codi Group
• Building inclusion that lasts, Valleys to Coast
• Opening Door's Project, Bron Afon

This award recognises teams who have delivered an outstanding contribution to their organisation and for the housing sector. It is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services. 

The finalists are:

• Homes and Communities Team, Hafod Housing Association
• The Trivallis RAAC team, Trivallis
• Valleys to Coast Group Complaints Team, Valleys To Coast
• WCBC Local Lettings/Private Rented Sector team, Wrexham County Borough Council

This award celebrates individuals who can demonstrate that they have shown passion, commitment and flair in delivering services for tenants and residents.

The finalists are:

• Bethany Partridge, Awen Housing Group
• Sophie Deighan, Cardiff Council Temporary Accommodation
• Sophie Lewis, Adra (Tai) Cyfyngedig
• Zara Parry, Cartrefi Conwy

In challenging times, being there for your community is exceptionally important. Whether you’re a housing organisation whose communication with their tenants and residents has been outstanding, keeping them fully informed and supported or helping them to stay connected; or, you’re an organisation that has led a local or national campaign to persuade key decision-makers to move in a certain direction on legislation or policy, this award recognises the impact of campaigns. Nominations for this award could be for a single project or refer to your general organisational approach to communication.

The finalists are:

• 31 Days of Hope, Trivallis
• Digihwb, Hafod Housing Association
• Home Improvement Hub, Cynon Taf Community Housing Group