Welsh Housing Awards 2025

Customer Satisfaction at North Wales Housing – making a difference by providing homes in communities where people love to live, North Wales Housing

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In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams that go above and beyond to deliver truly outstanding customer service. 

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Hedyn and Dragons in the community, Hedyn

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This award recognises organisations that have demonstrated excellence in their approach to the health and wellbeing of staff and/or tenants.

Own Home Cymru 0% deposit mortgage, Wales & West Housing in partnership with MT Polo Limited, Principality Building Society and Monmouthshire Building Society

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This award recognises programmes or projects that clearly demonstrate an innovative approach which has made a real difference to the lives of tenants and customers.

Gwent BOOST, The Wallich in partnership with Tai Pawb, Welsh Refugee Council, Coproduction Network for Wales, Cyfannol Womens Aid, St Giles Trust, Caerphilly County Council and Aneurin Bevan Health Board

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This award recognises organisations leading on promoting equality and diversity within their businesses

LENS WHQS animation videos, Hafod in partnership with Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA and Trivallis

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This award recognises partnership and collaboration across the housing spectrum. 

Llwyn Aethnen – A Cardiff Living Project, Wates Residential

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The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve Welsh government’s net zero targets by 2050. This award recognises organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions.

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Tredegar Park Primary & Hedyn: A Collaborative Model for Community-Focused Education, Hedyn in partnership with Tredegar Park Primary

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This award recognises projects, initiatives and organisations which have gone above and beyond, working to support their communities during difficult times. 

Royal Victoria Court, Lovell Partnerships in partnership with Tirion Homes, Welsh Government and Hedyn

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This award recognises the contribution of organisations involved in building new social and affordable homes across Wales. 

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St Mellons Community Living Project, Cardiff Council and Lovell, Lovell Partnerships Ltd

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This award recognises the contribution that contractors can make towards the local community and economy.

Maes Yr Hufenfa, Wales & West Housing

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This award recognises the critical importance of a range of bodies, organisations and local groups in revitalising and regenerating local communities and neighbourhoods. It also recognises that physical improvements go hand in hand with social and economic developments to make a real difference to people’s lives.

The award acknowledges activity that aims to create places that are healthier, wealthier, fairer, smarter, stronger and greener.

Tŷ’r Orsaf: Building Independence, Belonging and Community, Linc Cymru (Part of Pobl Group)

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This award recognises landlords who play a vital part in providing housing-related support to a wide range of people. 

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I'm in, Valleys to Coast

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In challenging times, being there for your community is exceptionally important. Whether you’re a housing organisation whose communication with their tenants and residents has been outstanding, keeping them fully informed and supported or helping them to stay connected; or, you’re an organisation that has led a local or national campaign to persuade key decision-makers to move in a certain direction on legislation or policy, this award recognises the impact of campaigns.

Seeds to Lead, United Welsh in partnership with Insight HRC

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This award recognises organisations who are leading the way in driving professionalism, learning and development while delivering a great service for tenants.

Tŷ Gwenllian, North Wales Housing Association 

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This award celebrates organisations, individuals or projects that have worked towards preventing or relieving homelessness in the communities they work in.

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Royal Victoria Court, Tirion Homes

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This award is open to all organisations operating in the private rented sector in Wales. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation.

Cynnal Team, Barcud-  John James, Mark Woodhouse, James Evans, Leanne Thomas, Rhodri Beaumont, Jo Williams, Julie Norris, Jessica Stait, Alison Laird, Owain Jones, Jemma Jervis

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This award recognises teams who have delivered an outstanding contribution to their organisation and for the housing sector. It is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services. 

Rory Clapham, Hafod

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This award celebrates individuals who can demonstrate that they have shown passion, commitment and flair in delivering services for tenants and residents.

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