CIH Unlocked is designed to keep CIH members informed and educated about the topics that matter most to them. This exclusive housing publication, crafted specifically for CIH members, is delivered fortnightly straight to your inbox.

With an ever-growing library of content covering everything from building safety and decarbonisation to digital transformation and tenant engagement, Unlocked ensures you have all the information you need in one place.

As the professional body for housing professionals, we are committed to providing our members with actionable insights and best practices. Each issue of Unlocked is packed with engaging and informative material aimed at helping you become the best housing professional possible.

Browse the latest articles below. To access CIH Unlocked, you must be a current CIH member and logged in to your my.CIH account.

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See all past articles

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Webinar takeaways: Building Better Boards (domestic abuse)

All the key takeaways from our recent Building Better Boards webinar on domestic abuse.
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Reimagining housing’s role in a divided society: A conversation with Mushtaq Khan

Unlocked sat down with Housing Diversity Network CE Mushtaq Khan to explore how housing organisations can defend neighbourhoods and build of belonging.
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The cost of failing to deliver enough social homes

Unlocked speaks with Hannah Rich about a new Shelter report highlighting the individual and societal consequences of a lack of social housing.
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Peabody’s mission to make housing a career of choice for young people

Unlocked finds out how Peabody’s Launchpad programme is giving students a behind-the-scenes look at the housing sector — and a chance to imagine themselves in it.
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All-in on AI: Manningham Housing Association

Carolina Padovezi de Oliveira explains how Manningham Housing Association is using AI to work smarter and deliver better outcomes for tenants.
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Rooted in Resilience: Sitting down with new CIH president Julie Haydon

Unlocked sits down with new CIH president Julie Haydon to find out about her Rooted in Resilience campaign.
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Dispatches from the Labour and Conservative party conferences 

CIH’s director of policy, communications and external affairs, Rachael Williamson, shares the housing highlights from the recent Labour and Conservative party conferences. 
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Fuel poverty is still with us

CIH’s Matthew Scott explains why the government needs to provide deeper, broader support to alleviate the strain of fuel poverty.
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Webinar takeaways: Carbon Literacy

All the insights from our member-exclusive webinar on carbon literacy and carbon literacy training.
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Go forth and communicate

Fresh from a special ‘super-framers’ workshop earlier this summer, CIH’s Liam Turner explains some of the ways in which housing communications professionals can work together to turn indifference into action.

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Webinar takeaways: Trauma-Informed Hoarding 

In our member-exclusive webinar on hoarding, housing professionals gained practical, trauma-informed strategies backed by evidence — empowering them to better support residents living with the disorder.
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Committed to housing: Emma Gilbank 

CIH Futures vice chair Emma Gilbank explains how her background in sustainability and the environment has informed her career in housing so far.
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One year on with... CIH chair John Hannigan

As his one-year anniversary as chair of CIH’s governing board approaches, Unlocked sat down with John Hannigan as he reflects on the past 12 months, what’s to come, and why member engagement matters more than ever. 
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The Housing Community Summit 2025: Hitting the high notes 

Expectations were high for the follow-up to last year’s The Housing Community Summit in Liverpool. Would delegates walk away singing its praises? 
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The big professionalism push

Liam Turner explains why upcoming Unlocked content will have an even greater focus on professionalism — and why this will benefit members of all disciplines and locations.

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Webinar takeaways: Building Better Boards (net zero and sustainability)

All the essential insights from our latest Building Better Boards webinar.

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Accessible, usable, dignified: How social landlords can turn basic bathrooms into places of pride

Foundations director Paul Smith on the need to go beyond the minimum when it comes to delivering accessible bathrooms for residents.

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When tenants aren’t heard: The human cost of silence

Involved tenant Kai Jackson explains how tenants feel when they’re not properly listened to and the negative impacts this can have.

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The future of accessible, adapted housing in Scotland

A significant new report has highlighted the need for more accessible and adapted homes in Scotland. Liam Turner sat down with lead researcher Vikki McCall to find out more. 
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What’s sitting on the desk of Homes England’s new boss?

Amy Rees CB will no doubt find a bulging in-tray when she takes over as head of the national housing and regeneration agency on 8 September. But what exactly will be in it?
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Why knowing your stock matters: Highlights from the Regulator’s latest focus report

We explore the key takeaways from the Regulator of Social Housing’s latest focus report, which explains why landlords need to properly monitor and manage their stock.

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